Service Desk Analyst/IT Support
1 month ago
Permanent
My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. The suitable candidate will help to provide support to users of all IT Business Services and assist in the deployment and management of the IT Business Services.
Training can be provided, enthusiasm and willingness to learn are important and if you are keen to get your foot in the door and progress then this role is suitable.
The role is both a technical and end user-facing role where you will support them with the operation and deployment of IT Business Services.
The IT Business Services include all the user-facing IT systems and applications which are used to manage and operate the wider business. This includes business applications, desktop and personal hardware, associated software, and management tools.
Accurate ticket logging of all IT incidents and service requests whilst managing your ticket queue, making sure calls are prioritized and closed within SLA.
Assisting the broader IT Teams with the preparation of hardware/ software for implementation
Suggest and implement improvements in existing IT systems and procedures
Install and manage IT hardware and software as required by the business
Complete assigned tasks to a high standard as part of the implementation and operation of IT Business Services
Develop ongoing relationships through quality of service provided and management of customer expectations
Desktop Support
Microsoft 365
Desire to help and maintain a high level of user confidence at all times
Manage and maintain a set of documentation for IT Business Services
Maths, Computer Science, Engineering, Physics etc
~1+ years of experience working in a technical support role is ideal but not necessary
~ ITIL v3 or v4 Foundation is beneficial
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