Service Desk Analyst
2 weeks ago
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for youYour new companyYou will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They aredynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.Your new roleAs a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing:
- Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes.
- Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2).
- Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development.
- Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives.
What you'll need to succeed
- Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst,
- Familiarity with ticketing systems (for example ServiceNow or ZenDesk),
- Active Directory administration, Office 365 and Windows troubleshooting skills,
- Excellent telephone manner and customer service skills,
- Flexibility and willingness to work on-site in Liverpool.
What you'll get in returnYou will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer £17.44 per hour PAYE with Hays.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
-
Service Desk Analyst
1 week ago
Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeService Desk Analyst opportunity | Possibility of temp to perm opportunities | Office in Knowsley **Your new role** You will be providing 1st line IT support to public sector organisations in Merseyside & Cheshire area. Your responsibilities will include both telephone enquiries and live chat support. **Your new company** You will be working for a public...
-
IT Service Desk Analyst
2 weeks ago
Liverpool, United Kingdom Telent Technology Services Limited Full timeIT Service Desk Analyst Location: Bootle, Liverpool office basedJob type: Full time, permanentShift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an...
-
IT Service Desk Analyst
2 weeks ago
Liverpool, United Kingdom Telent Technology Services Limited Full timeIT Service Desk Analyst Location: Bootle, Liverpool office basedJob type: Full time, permanentShift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an...
-
IT Service Desk Analyst
2 weeks ago
Liverpool, Liverpool, United Kingdom Telent Technology Services Limited Full timeIT Service Desk Analyst Location: Bootle, Liverpool office basedJob type: Full time, permanentShift / hours: 37.5 hours per week, Monday-Friday Ref: Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an office-based...
-
Service Desk Analyst
6 days ago
Liverpool, United Kingdom Liberty Full timeLiberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE) per annum Plus Benefits. The strength of our organisation lies in the quality of the people...
-
Service Desk Analyst
7 days ago
Liverpool, United Kingdom Liberty Full timeResponsibilities Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE) per annum Plus Benefits. The strength of our organisation lies in the...
-
Service Desk Analyst
1 month ago
Liverpool, United Kingdom Reed Full timeService Desk Analyst Remote/Liverpool (on site once every week/fortnight) £15-£20 per hour 3 months contract (possibility of extensions and option to go perm) The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level...
-
Service Desk Analyst
3 days ago
Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeIT Service Desk Support | £25,500 | Hybrid | Liverpool As IT Service Desk Support, you will: - First point of contact for incoming calls and tickets - Log detailed and accurate tickets - Follow knowledge-based documentation to ensure issues are resolved - Escalate issues to Senior Analysts - Take a customer centric approach to all tasks and queries - Carry...
-
Liverpool, United Kingdom SearchData Full timeSearchDATA Group have partnered with a law firm that lives and breathes innovation. From the moment they were founded they began making waves in the industry and have continued to do so ever since. Operating out of Liverpool, they intend to grow their office into a hub for their services throughout the whole of the UK. If you want to be a part of this...
-
Service Desk Team Leader
2 weeks ago
Liverpool, United Kingdom Torus Group Full time**Do you have experience of leading a Service Desk Team for a large organisation?** **Are you looking for an exciting challenge to provide continual improvement and excellent service to the Business?** An exciting opportunity has arisen for a Service Desk Team leader to join our team. As a Service Desk Team Leader, you'll play a crucial role in enhancing...
-
IT Service Desk Analyst, Remote
2 weeks ago
Liverpool, United Kingdom BDO UK LLP Full timeAn accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management...
-
Service Desk Analyst/IT Support
2 months ago
Liverpool, United Kingdom Agility Resoucing Full timePermanent My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. The suitable candidate will help to provide support to users of all IT Business Services and assist in the deployment and management of the IT Business Services. Training can be provided, enthusiasm and willingness to learn are...
-
Service Desk Analyst x2
2 weeks ago
Liverpool, United Kingdom Investec Full timeInvestec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit...
-
IT Senior Service Desk Analyst
2 weeks ago
Liverpool, United Kingdom BDO UK LLP Full timeIdeas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly...
-
IT Senior Service Desk Analyst
2 weeks ago
Liverpool, United Kingdom BDO Full timeIdeas | People | TrustWe’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise...
-
IT Senior Service Desk Analyst
2 weeks ago
Liverpool, United Kingdom BDO Full timeIdeas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the...
-
IT Senior Service Desk Analyst
2 weeks ago
Liverpool, United Kingdom BDO Full timeIdeas | People | TrustWe're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the...
-
IT Senior Service Desk Analyst
2 weeks ago
Liverpool, United Kingdom BDO UK LLP Full timeIdeas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and...
-
IT Senior Service Desk Analyst
2 weeks ago
Liverpool, United Kingdom BDO UK Full timeIdeas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and...
-
Service Desk Analyst
2 months ago
Liverpool, United Kingdom Agility Resoucing Full timeLocation United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each day will be different. The suitable candidate will help to provide support to users of all IT Business...
