Service Desk Analyst x2

2 weeks ago

Liverpool, United Kingdom Investec Full time

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Investec are looking for 2 x Service Desk Analysts to work on our IT Service Desk, supporting the Business to ensure the efficient resolution of as many IT incidents and requests as possible, at first point of contact.

The Service Desk Analyst acts as the first point of contact for any incidents or requests which relate to our services and software. Where incidents/requests cannot be resolved, the IT Service Desk will escalate to the relevant technical team to investigate.

What you will be doing

• Provide helpful and efficient technical support to all staff members.
• Engage with colleagues to resolve IT Operations incidents and/or requests where possible.
• Maintain effective communication through the lifespan of IT Operations incidents & requests up until closure.
• Promote knowledge and guidance to both business colleagues and IT Operations staff.

• Resolve incidents/requests as effectively and efficiently as possible.
• Escalate issues that require more technical assistance.
• Develop and understand new services which come into the IT Operations environment.

What we are looking for

• Excellent customer service and liaison skills.
• Confident at building relationships and communicating at all levels.
• Resolution focused, ensuring that incidents/requests are driven to resolution effectively and efficiently.
• Good technical breadth and problem solving skills

• Modern Workplace
• Microsoft Office Suite
• Network troubleshooting
• MS Windows desktop technologies
• Business application services
• ITIL Foundation

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary

Non-contributory Pension & Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness & Income Protection

Travel

Season Ticket Loan & Electric Vehicle Scheme 

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

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