Technical Analyst

1 month ago


Liverpool, United Kingdom Michael Page (UK) Full time

About Our Client

Our Client is a global professional service firm expanding their IT team in Liverpool.

Job Description

Technical Analyst will be;

  • First point of contact for all support queries relating to the tech products.
  • Logging of requests and problems.
  • End to end resolution of simple issues and escalation of complex issues to the appropriate Knowledge Engineer.
  • Monitoring open issues chasing where required to ensure timely resolution.
  • Preparation of team knowledge bank documentation and gathering of information to knowledge share with team
  • Suggest and develop ideas for improving current processes.

The Successful Applicant

The successful Technical Analyst candidate will need to have experience in the following areas:

  • Experience of Desktop Support/Service Desk Analyst
  • Strong knowledge Microsoft Office 2010 or above (ideally 365)
  • Knowledge iManage, HighQ systems is an advantage
  • Good knowledge of Outlook and Excel
  • Excellent team player, positive and collaborative
  • Ability to communicate effectively both within the team and with people at all levels across the firm
  • Excellent problem solving skills
  • Willingness to learn and develop in a busy environment
  • Strong customer service skills
  • Able to work well under pressure and to very short time lines
  • Professional services experience an advantage

What's on Offer

Private medical insurance, Group income protection, Group personal pension scheme (GPP), Life assurance, 25 day Holiday, Season ticket & Technology Loan, Flu vaccinations, Eye tests, Employee assistance programme (EAP), Pension surgeries, Cycle to work #J-18808-Ljbffr
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