Customer Support Coordinator

6 months ago


Birmingham, United Kingdom Prometheus Safe and Secure Full time

1. Customer Service Delivery Deliver high-quality and effective customer service and support over the telephone to customers and staff. Support patients contacting the service directly. Ensure every patient contact is conducted appropriately with a focus on customer and patient-focused support and care to achieve the best outcome.

3. Operational Support and Coordination Assist all staff in queries and escalate appropriately, especially if a clinical decision is required. Ensure adequate handover of patient details between teams, including risk history, current presentation, and relevant features. Ensure correct staffing levels and skill mix for each service request.

Promptly escalate staff lateness or sickness to the appropriate Line Manager. Report accidents, complaints, and untoward incidents promptly to the management team through agreed channels. Maintain a healthy and safe working environment for self and colleagues. Maintain a working knowledge of Prometheus business technical procedures and escalate issues affecting service delivery as necessary.

Ensure an adequate supply of paperwork for ambulance crews. Undertake alternative roles within the wider business and group as required. Be part of the on call rota to be on call as required by the Company 4. Personal Development and Performance Take responsibility for own personal development requirements.

Maintain up-to-date awareness of current policies and utilize non-clinical triage skills to ensure request appropriateness. Meet daily key performance indicators (KPIs) and targets.



  • Birmingham, United Kingdom Thermo Fisher Scientific Full time

    **At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond...

  • Customer Support

    5 months ago


    Birmingham, United Kingdom GURU MEDIA SERVICES LTD Full time

    **Customer Support & Events Coordinator** **Key Responsibilities** - Oversee aspects of event logistics, including vendor management, catering, venue setup, and attendee registration (both for our venue and external locations) - Coordinate the smooth execution of live events with 10-200 attendees, ensuring all details are addressed - Create high-quality...

  • Customs Coordinator

    1 week ago


    Birmingham, Birmingham, United Kingdom Titan Recruitment Full time

    At Titan Recruitment, we are seeking a highly organized Customs Coordinator to join our team in a Freight Forwarding environment.This role requires a good understanding of customs processes and documentation.Obtaining, checking and preparing documentation to meet customs requirements and compliance with overseas countries' regulations and fiscal...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key ResponsibilitiesManage...


  • Birmingham, United Kingdom The NEC Group Full time

    An exciting opportunity has arisen within the NEC Venue Services team, for a** Event Customer Support Coordinator.** The department is responsible for providing venue services and products to enhance the experience of customers who are visiting, hosting, or exhibiting at an event. Working around our busy exhibition calendar, the Support team is responsible...


  • Birmingham, United Kingdom Groomfield Recruitment Ltd Full time

    We are excited to announce a new opportunity for a Customer Operations Coordinator to join our established client. The company is a leading player in the logistics industry and is looking to revolutionise the way cars are bought, sold, and delivered, in response to the shift in consumer buying habits towards online platforms. - Competitive annual salary of...


  • Birmingham, Birmingham, United Kingdom Central Support Office Full time

    The Central Support Office is seeking a skilled Maintenance Operations Coordinator to oversee the smooth operation, safety, and upkeep of its facilities. This role will play a key part in ensuring the group's estate is well-maintained and functioning correctly.The ideal candidate will have a strong background in general maintenance, be detail-oriented, and...


  • Birmingham, United Kingdom Groomfield Recruitment Ltd Full time

    We are excited to announce a new opportunity for a Customer Operations Coordinator to join our established client. The company is a leading player in the logistics industry and is looking to revolutionise the way cars are bought, sold, and delivered, in response to the shift in consumer buying habits towards online platforms. - Competitive annual salary of...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key...


  • Birmingham, United Kingdom Elitep Full time

    Our client is seeking 2x Customer Care Coordinators to join their team on an ongoing temporary basis with an immediate start available. Based on Birmingham Business Park by the NEC you will be working in a fast-paced environment dealing with inbound and outbound calls. Key Responsibilities of the Customer Care Coordinator - Input data accurately into Excel...


  • Birmingham, Birmingham, United Kingdom M&S Full time

    Key ResponsibilitiesAs a Customer Service Coordinator, you will be responsible for supporting colleagues through coaching and feedback, utilizing data to drive performance, and maintaining a safe and legal environment for colleagues and customers.Key ObjectivesDeliver great standards and service by putting the customer firstSupport the delivery of plan A by...


  • Birmingham, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to rapid growth and continuous success we are currently recruiting for a Customer Service Coordinator to join our team based in our head office in Birmingham. As a Customer Service Coordinator, you will be responsible for supporting the Customer Service Manager in the root cause analysis of compliments and complaints received, to ensure...


  • Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full time

    Key ResponsibilitiesAs a Customer Experience Coordinator, you will be responsible for supporting colleagues through coaching and feedback, utilizing data to drive performance, and maintaining a safe and legal store environment.Key Accountabilities:Support colleagues through coaching and feedbackUtilize data to drive performanceMaintain a safe and legal store...


  • Birmingham, Birmingham, United Kingdom Kate+Co Full time

    This is a fantastic opportunity to work with a global leader in the manufacturing industry as a Technical Service Coordinator.As a key member of the team, you will be responsible for handling customer inquiries, managing sales and invoicing processes, and preparing spare parts lists.The ideal candidate will have good IT skills, including knowledge of MS...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Maximus. As a key member of our Assessment Centre team, you will play a critical role in ensuring the smooth operation of our daily activities.Key ResponsibilitiesManage and coordinate the day-to-day activities of the Assessment Centre,...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    Job SummaryWe are seeking a skilled Parliament Support Coordinator to join our team at Johnson Controls. As a key member of our team, you will be responsible for coordinating support services for Members of Parliament (MPs), Members Security Support Services (MSSS), and the Independent Parliamentary Standards Authority (IPSA).Key ResponsibilitiesEnsure...


  • Birmingham, United Kingdom Johnson Controls International Full time

    **What you will do** Join our team to coordinate support services for Members of Parliament (MPs), Members Security Support Services (MSSS), and the Independent Parliamentary Standards Authority (IPSA). You'll ensure exceptional customer service and uphold KPIs and SLAs while overseeing the complete sales process, from approvals to supplier...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    Job SummaryWe are seeking a skilled Parliament Support Coordinator to join our team at Johnson Controls. In this role, you will be responsible for coordinating support services for Members of Parliament (MPs), Members Security Support Services (MSSS), and the Independent Parliamentary Standards Authority (IPSA).Key ResponsibilitiesMaintain close...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    Key ResponsibilitiesAs a Parliament Support Coordinator, you will be responsible for coordinating support services for Members of Parliament (MPs), Members Security Support Services (MSSS), and the Independent Parliamentary Standards Authority (IPSA). You will ensure exceptional customer service and uphold KPIs and SLAs while overseeing the complete sales...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    Key ResponsibilitiesAs a Parliament Support Coordinator, you will be responsible for coordinating support services for Members of Parliament, Members Security Support Services, and the Independent Parliamentary Standards Authority. Your primary objective will be to ensure exceptional customer service and uphold key performance indicators (KPIs) and service...