Parliament Support Coordinator

2 weeks ago

Birmingham, Birmingham, United Kingdom Johnson Controls Full time

Key Responsibilities

As a Parliament Support Coordinator, you will be responsible for coordinating support services for Members of Parliament, Members Security Support Services, and the Independent Parliamentary Standards Authority. Your primary objective will be to ensure exceptional customer service and uphold key performance indicators (KPIs) and service level agreements (SLAs) while overseeing the complete sales process, from approvals to supplier interactions.

What We Offer

  • Competitive salary
  • 25 paid holidays + bank holidays & sick pay
  • Office-based role in Birmingham
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme, and discount on Johnson Controls security products
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources available
  • Encouraging and collaborative team environment
  • Career development through various career ladders including customer service

How You Will Do It

  • Maintain close relationships with MPs, ensuring timely delivery of objectives.
  • Direct coordination of programs and achievement of KPIs.
  • Plan and schedule service delivery and installations.
  • Coordinate documentation and communications with internal and external stakeholders.
  • Ensure compliance with health & safety regulations.
  • Manage workloads and escalate issues as needed.
  • Promote company culture and contribute to team development.

What We Look For

Experience

  • Experience in customer-facing roles, meeting targets, and networking.
  • Strong operational and financial acumen preferred.

Knowledge

  • Proficient in PC literacy and Microsoft Office.
  • Familiarity with internal applications and SharePoint.

Competencies

  • Integrity, customer focus, and managerial courage.
  • Drive for results, action-oriented, and creative.
  • Effective in organizing, prioritizing, and managing processes.
  • Proficient in written communication and time management.

***Completion of the CTC (counter terrorist check) vetting is a requirement of this position***

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