Customer Support Coordinator

5 months ago

Birmingham, United Kingdom Thermo Fisher Scientific Full time

**At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.**:
**Our work in specialty diagnostics - from providing diagnostic assays and instruments to clinical monitoring across disease stages - improves the diagnosis and management of blood cancers and immune system disorders. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.**:
**Protein Diagnostic Birmingham**:
**Discover Impactful Work**

Reporting directly to the Customer Support Team Leader, whilst working closely with Managers and relevant teams to support the business in achieving outstanding customer care. You will communicate effectively with colleagues, customers, and management.

**A day in the Life**:

- Available as first point of contact for our UK/Ireland Customers, Subsidiaries, Distributors and Colleagues, offering support and assistance when required.
- Coordinate with appropriate Managers to the schedule internal and external PMVs, Installations and repairs for the analysers. Create return authorisation numbers and purchase orders using our ERP system, process the returns and repairs according to the procedure. Responsible for the upload of department procedures to our ERP system using Document Management and distribute to our relevant colleagues and Subsidiaries.
- Working with the Service team, coordinate the recalibration of tools used and update the company’s ERP system.
- Handle the department training documentation, notifying the teams, and working with TLS to ensure it is available for the department.
- Distribute departmental reports and technical updates. Collate Training and Customer feedback.
- Organise and setup customer training courses, including providing training material which can be in-house or online.
- Coordinate travel arrangements, by booking flights, hotels, train etc. for the Technical Support Group or customers, by using the company’s travel agent.

**Experience**:
We are looking for an individual with excellent communication and interpersonal skills. Ideally with Customer Care/ service experience. Somebody that is confident and hard-working, who can work well with multiple items.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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