Trainee Specialist Case Handler

5 months ago

Bishop's Stortford, United Kingdom Taylor Rose MW Full time

Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their legal career.

We work Monday to Friday 9am - 5pm, offering 26 days holiday, plus Bank Holidays, Pension, Company Events and a commitment to Training and Development opportunities. Due to the nature of this position, it is fully office based.

**This role involves but is not limited to**:

- To work with team members to ensure the highest level of Customer Service is maintained at all times
- To organise and prioritise individual caseloads in order to meet the firms and industry targets
- To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met
- To deal promptly and effectively with all correspondence relating to the matters with which you have conduct. To ensure that any matter that requires the attention of a Manager is brought to their attention promptly.
- To be flexible in terms of working hours and be in attendance as required, catering for the needs of clients and the practice as a whole
- To process all data and information in accordance with the firm’s confidentiality procedures and data protection requirements
- Drafting and proof-reading of Deed of Postponements
- Drafting and proof-reading of Transfer of Equity’s/Assents
- Drafting and submitting SDLT’s to Inland Revenue.
- Supporting Case Handlers in dealing with unregistered properties
- Supporting Case Handlers with Shared Ownership properties
- Supporting Case Handlers in dealing with Islamic Mortgages
- Supporting Case Handlers in dealing with Indemnity Policies.
- Obtaining official copies and documents from the Land Registry/LMS as appropriate
- Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues
- Requesting and frequently chasing redemption from mortgage lenders
- Chasing outstanding documents from borrows/brokers by phone and letter (where applicable)
- Checking redemption statements for penalties, shortfalls and sending copies to borrowers
- Taking shortfall payments adhering to money laundering regulations and the Firm’s policies.
- Chasing discharge documents from mortgage lenders, sending discharge documents to the Land Registry, dealing with overpayment cheques within our post completion procedures.
- Processing data accurately and effectively on the case management system as required.
- Processing all data and information in accordance with the firm's confidentially procedures and data protection requirements.
- Chasing various documents by phone to enable a file to be booked in for completion.
- Within our booking in process, updating the system, confirming completion date with borrower, dealing with and obtaining shortfalls by phone.
- Performing daily Completions.
- Notices to management companies/landlords - serving and issuing cheques.

**Requirements**:

- IT Skills
- Good communication and professional telephone manner
- Proactive approach to work
- Excellent attention to detail
- Good organisational skills
- Ability to work well under pressure and to tight deadlines
- Ability to work well independently and as part of a team

**Company Core Values**:
**Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best we can be.

**Innovate**: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

**Integrate**: Bring together people and systems into a cohesive force.

**Commit**: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.

**Job Types**: Full-time, Permanent

Pay: £25,500.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Bishop's Stortford, CM22 7WE (preferred)

Work Location: In person

Reference ID: JTDVMBISH

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