Trainee Specialist Case Handler
5 months ago
This role involves but is not limited to:
To work with team members to ensure the highest level of Customer Service is maintained at all times
To organise and prioritise individual caseloads in order to meet the firms and industry targets
To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met
To deal promptly and effectively with all correspondence relating to the matters with which you have conduct. To ensure that any matter that requires the attention of a Manager is brought to their attention promptly.
To be flexible in terms of working hours and be in attendance as required, catering for the needs of clients and the practice as a whole
To process all data and information in accordance with the firm’s confidentiality procedures and data protection requirements
Following file opening procedures
Logging on incoming post details
Filing/scanning and photocopying
Liaising with lenders and mortgage brokers
Answering phone calls promptly and taking messages
Drafting and proof-reading of Deed of Postponements
Drafting and proof-reading of Transfer of Equity’s/Assents
Drafting and submitting SDLT’s to Inland Revenue.
Supporting Case Handlers in dealing with unregistered properties
Supporting Case Handlers with Shared Ownership properties
Supporting Case Handlers in dealing with Islamic Mortgages
Supporting Case Handlers in dealing with Indemnity Policies.
Obtaining official copies and documents from the Land Registry/LMS as appropriate
Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues
Requesting and frequently chasing redemption from mortgage lenders
Chasing outstanding documents from borrows/brokers by phone and letter (where applicable)
Checking redemption statements for penalties, shortfalls and sending copies to borrowers
Taking shortfall payments adhering to money laundering regulations and the Firm’s policies.
Chasing discharge documents from mortgage lenders, sending discharge documents to the Land Registry, dealing with overpayment cheques within our post completion procedures.
Processing data accurately and effectively on the case management system as required.
Processing all data and information in accordance with the firm's confidentially procedures and data protection requirements.
Chasing various documents by phone to enable a file to be booked in for completion.
Within our booking in process, updating the system, confirming completion date with borrower, dealing with and obtaining shortfalls by phone.
Performing daily Completions.
Notices to management companies/landlords - serving and issuing cheques.
**Requirements**:
IT Skills
Good communication and professional telephone manner
Proactive approach to work
Excellent attention to detail
Good organisational skills
Ability to work well under pressure and to tight deadlines
Ability to work well independently and as part of a team
**Company Core Values**:
**Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best we can be.
**Innovate**: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
**Integrate**: Bring together people and systems into a cohesive force.
**Commit**: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.
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