Trainee Specialist Case Handler

6 months ago


Bishop's Stortford, United Kingdom Taylor Rose Full time

This role involves but is not limited to:
To work with team members to ensure the highest level of Customer Service is maintained at all times

To organise and prioritise individual caseloads in order to meet the firms and industry targets

To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met

To deal promptly and effectively with all correspondence relating to the matters with which you have conduct. To ensure that any matter that requires the attention of a Manager is brought to their attention promptly.

To be flexible in terms of working hours and be in attendance as required, catering for the needs of clients and the practice as a whole

To process all data and information in accordance with the firm’s confidentiality procedures and data protection requirements

Following file opening procedures

Logging on incoming post details

Filing/scanning and photocopying

Liaising with lenders and mortgage brokers

Answering phone calls promptly and taking messages

Drafting and proof-reading of Deed of Postponements

Drafting and proof-reading of Transfer of Equity’s/Assents

Drafting and submitting SDLT’s to Inland Revenue.

Supporting Case Handlers in dealing with unregistered properties

Supporting Case Handlers with Shared Ownership properties

Supporting Case Handlers in dealing with Islamic Mortgages

Supporting Case Handlers in dealing with Indemnity Policies.

Obtaining official copies and documents from the Land Registry/LMS as appropriate

Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues

Requesting and frequently chasing redemption from mortgage lenders

Chasing outstanding documents from borrows/brokers by phone and letter (where applicable)

Checking redemption statements for penalties, shortfalls and sending copies to borrowers

Taking shortfall payments adhering to money laundering regulations and the Firm’s policies.

Chasing discharge documents from mortgage lenders, sending discharge documents to the Land Registry, dealing with overpayment cheques within our post completion procedures.

Processing data accurately and effectively on the case management system as required.

Processing all data and information in accordance with the firm's confidentially procedures and data protection requirements.

Chasing various documents by phone to enable a file to be booked in for completion.

Within our booking in process, updating the system, confirming completion date with borrower, dealing with and obtaining shortfalls by phone.

Performing daily Completions.

Notices to management companies/landlords - serving and issuing cheques.

**Requirements**:
IT Skills

Good communication and professional telephone manner

Proactive approach to work

Excellent attention to detail

Good organisational skills

Ability to work well under pressure and to tight deadlines

Ability to work well independently and as part of a team

Company Core Values:
**Aspirations**:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns form mistakes, takes an interest in the vision of the business

**Integrity**: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

**Innovation**: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

**Commitment**: Relationships for the long-term



  • Bishop's Stortford, United Kingdom Taylor Rose MW Full time

    We have an amazing role for a new **Trainee Specialist Case Handler** and it is a fantastic opportunity for anyone interested in a legal career, who would like to gain knowledge and practical experience in an established Top 60 legal firm. The role of the **Trainee Specialist Case Handler **is ideal for **Law Graduates**, as well as anyone interested in a...


  • Bishop's Stortford, United Kingdom Taylor Rose Full time

    This role involves but is not limited to: To work with team members to ensure the highest level of Customer Service is maintained at all times To organise and prioritise individual caseloads in order to meet the firms and industry targets To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to...


  • Bishop's Stortford, United Kingdom Taylor Rose MW Full time

    Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their legal career. We work Monday to Friday 9am - 5pm, offering 26 days...

  • Trainee Claims Handler

    5 months ago


    Bishop's Stortford, United Kingdom RecruitAbility Ltd Full time

    Job Title**: Trainee Insurance Claims Handlers** Salary**: £21,000 + Annual bonus** Location**: Bishop’s Stortford** Term**: Permanent** Our client is a highly successful Insurance company based in Bishop’s Stortford. They are **not** in the motor insurance sector and this is **not** a call centre environment. My client, whose head office is in the...


  • Bishop's Stortford, United Kingdom Robertson Group Full time

    As a Trainee Claims Handler, you will be responsible for the process and management of motor claims for our client. The role will involve: - Taking first notification of a claim. - Checking policy information. - Validating the claim. - Liaising with suppliers. - Making payments in settlement of indemnified claims. **No experience is necessary as full...


  • Bishop's Stortford, United Kingdom CARMELCREST LTD Full time

    Ideal for school leavers, University Graduates or those with mínimal work experience, this scheme has been used to train and develop many people in their career. Please find full details of the scheme on our website here: **About Carmelcrest** Carmelcrest are a Specialist Building Contractor, delivering refurbishment projects to the public sector, mainly...


  • Bishop's Stortford, United Kingdom CARMELCREST LTD Full time

    Ideal for school leavers, University Graduates or those with mínimal work experience, this scheme has been used to train and develop many people in their career. Please find full details of the scheme on our website here: **About Carmelcrest** Carmelcrest are a Specialist Building Contractor, delivering refurbishment projects to the public sector, mainly...


  • Bishop's Stortford, United Kingdom CARMELCREST LTD Full time

    Ideal for school leavers, University Graduates or those with mínimal work experience, this scheme has been used to train and develop many people in their career. Please find full details of the scheme on our website here: **About Carmelcrest** Carmelcrest are a Specialist Building Contractor, delivering refurbishment projects to the public sector, mainly...


  • Bishop's Stortford, United Kingdom CARMELCREST LTD Full time

    This is an opportunity to secure a well paid career for life. Suited to Graduates, School leavers or anyone looking for a launchpad into a high end career in Construction, our Management Trainee Programme has been designed to combine learning with experience. You will learn and develop quickly. We provide full training and development with routes to well...


  • Bishop's Stortford, United Kingdom CARMELCREST LTD Full time

    An amazing opportunity for those wishing to enter a lucrative industry and develop their career at a high level. **What we are offering** We're passionate about training the next generation of construction management professionals. At Carmelcrest, you will receive an amazing opportunity to enter the construction industry at a high level and kick-start your...


  • Bishop's Stortford, Hertfordshire, United Kingdom Sterling Insurance Full time

    Motor Claims Resolution SpecialistWe are seeking a skilled and experienced Third Party Motor Claims Handler to join our team at Sterling Insurance.The successful candidate will be based in our Bishops Stortford office, with the option to work remotely after a two-week training period.Key Responsibilities:Resolve third-party motor claims in a timely and...


  • Bishop's Stortford, Hertfordshire, United Kingdom Royal Mail Group Full time

    Job Title: Package Delivery SpecialistAbout the Role:We are seeking an upbeat and independent individual to join our team as a package delivery specialist. As a key member of our delivery team, you will be responsible for delivering excellent customer service while navigating various weather conditions and working in a fast-paced environment.Key...


  • Bishop's Stortford, Hertfordshire, United Kingdom Law Consultants Full time

    About the RoleWe are seeking a highly skilled Senior Property Litigation Specialist to join our legal team in Hertfordshire. As a key member of the property litigation team, you will be responsible for managing claims related to unpaid charges, advising clients on risks, drafting legal documentation, and representing clients in court hearings.The ideal...


  • Bishop's Stortford, Hertfordshire, United Kingdom Sellick Partnership (Legal) Limited Full time

    A senior family law specialist is required to join a reputable, award-winning, and top-tier family law firm based in Essex on a full-time permanent basis.This opportunity allows for a family law specialist to become a member of an established law firm that upholds its reputation for providing exceptional service to its clientele. On offer is the chance to...

  • Plant Fitter

    3 weeks ago


    bishop's stortford, United Kingdom Rise Technical Recruitment Limited Full time

    Plant FitterEssex / Suffolk (Can be located: Bury St Edmunds, Harlow, Braintree, Colchester, Cambridge, Stevenage and surrounding areas)£19ph - £21ph + Training + Progression + Overtime + Van / Fuel Card + Door to Door payAre you a Mobile Plant Fitter looking to work for a highly-established company providing specialist manufacturer training and great...


  • Bishop's Stortford, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time

    About the RoleWe are seeking a highly organized and detail-oriented Material Handler II to join our team at Thermo Fisher Scientific. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for managing inventory, processing client orders, and ensuring accurate documentation.Job DescriptionPulling material from...


  • Bishop's Stortford, United Kingdom Hilton Windscreens Full time

    **About Us** **Hilton Windscreens** is a windscreen business operating in Hertfordshire and Kent in the east of England. As a trainee technicians you will be working in a fast paced environment, learning on the job using some industries top equipment. We have fully mobile units enabling us to carry out any repairs or replacements in multiple locations for...

  • Clinical Specialist

    3 weeks ago


    Bishop's Stortford, Hertfordshire, United Kingdom National Locums Full time

    We are looking for a Consultant Neurologist to join our team at a district hospital in Hertfordshire.This is a locum position of ongoing duration, requiring a full-time contract with a minimum of 6 months commitment.The successful candidate will be responsible for seeing 10 patients a day, dealing with a backlog of cases.Negotiable pay terms will be offered,...


  • Bishop's Stortford, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full time €19 - €21

    Plant Fitter 19ph - £21ph + Training + Progression + Overtime + Van / Fuel Card + Door to Door pay Are you a Mobile Plant Fitter looking to work for a highly-established company providing specialist manufacturer training and great overtime rates to maximise your earnings? This is a great opportunity to work in a Monday - Friday secure permanent...


  • Bishop's Stortford, United Kingdom Hilton Coachworks Full time

    **Hilton Coachworks **is the largest independent manufacturer-approved accident repair facility in the UK, working with some of the world’s most luxurious OEM’s such as: Volkswagen, Audi, Jaguar, Land Rover, Mercedes Benz, Bentley and Tesla to name a few. Founded in 1984 by Peter Hilton. Hilton Coachworks was established, with the main aim of repairing...