Service Receptionist/ Warranty Administrator

2 months ago

Castleford, United Kingdom Pelican Engineering Full time

**About Us**:
Pelican Bus & Coach is the UK and Ireland importer and distributor for YUTONG Buses and Coaches. Based near Leeds, it is wholly owned by Pelican Engineering Co. Ltd which was established in 1919 and has traded continuously since that date. Pelican is a successful family business with over 170 employees across multiple sites and are committed to continuous development of our people.

Due to continued growth we are seeking an additional Service Receptionist/ Warranty administrator with an automotive or transport related background for our expanding YUTONG site based on Altofts Lane, Normanton, West Yorkshire.

**The Role**:
Working on the service desk, you will be responsible for incoming call traffic and preparing and submitting warranty claims to the manufacturer and/or distributor and reconcile them accordingly.

In fulfilling this role you will:
You will have an excellent telephone manner to assist the service co-ordinator with incoming calls.
- Open job cards as required
- Assist with booking in jobs with sub-contractors and arrange any necessary parts.
- Book hotels/accommodation for engineers.
- Confirm attendances with the customer 24 hours prior to the attendance.
- Liaise with customers throughout repairs as required.

Call customers within 24 hours of job completion to ensure satisfaction, log and share data with Yutong daily
- Working in a professional, organised manner, processing warranty claims on a timely basis. Including checking of engineer write ups and photo graph requirements.
- Process all warranty paperwork to ensure proper documentation and document trail.
- Input all claim details into the dealer management system ready for invoicing.
- Keep yourself up to date on any factory recalls and other relevant information.
- Be responsible for verifying warranty criteria required by manufacturer or distributor.
- Assist with the resubmission of any rejected claims promptly or obtain authorisation to write-off.
- Assists with any other necessary admin duties in working with your team.

**Essential skills required**:

- The ability to read and comprehend instructions, specifications, O&M Manuals etc.
- Great customer service skills and a professional manner.
- The ability to use mathematics in the role in calculating financials related to warranty claims.
- Microsoft Office skills including Excel

**What’s in it for you?**
- A great working environment with a friendly team in a successful family business.
- Generous salary dependent upon experience between **£24,000 and £28,000**, _Overtime at time plus half_
- Generous holiday entitlement, plus UK Bank Holidays
- Free on-site car parking
- Continuous investment in your training and development

**Hours of Work**:

- Full time and permanent Monday to Friday
- Hours between 8.00am and 5pm

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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