Night Receptionist

AG Hotels Group is currently seeking an adept and confident Night Receptionist to join our team at **Ibis Wakefield East - Castleford Hotel**. We are in search of an individual who embodies our commitment to prioritizing guest satisfaction and exemplifies a fervent dedication to customer service and hospitality.

In the role of Night Receptionist, you will undertake the pivotal responsibility of ensuring the seamless operation of front desk procedures, conducting meticulous fire safety and security checks, and creating an environment where guests experience utmost convenience throughout their stay.

**Responsibilities**:

- Greet and check-in guests arriving during the night shift
- Assist guests with inquiries, requests, and provide information about the hotel and local area
- Handle guest complaints or issues promptly and professionally
- Manage the check-out process and ensure accurate billing
- Handle cash and credit card transactions accurately
- Maintain the front desk area, ensuring it is clean, organized, and presentable
- Perform night audit and ensure the safety and security of guests and the premises
- Perform administrative tasks, such as updating guest records and making reservations
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
- Handle emergency situations and follow appropriate procedures

**Requirements**:

- Previous experience in a similar role is preferred
- Knowledge of PMS is preferred
- Knowledge of hotel operations and basic computer skills
- Excellent interpersonal and communication skills
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to handle multiple tasks and work under pressure
- Attention to detail and problem-solving skills
- Professional appearance and demeaner

**Job Types**: Part-time, Permanent

Pay: £12.00 per hour

Expected hours: 32 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- Are you willing to work in Night Shift?
- Have you worked on any PMS system?
- Are you willing to work in 11 pm to 7 am shift?

**Experience**:

- Front desk: 1 year (required)

Work Location: In person