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Office Administrator

4 months ago

Antrim, United Kingdom Kennedy Recruitment Full time

Job Title: Office Administrator

Are you passionate about delivering exceptional service and thrive in a fast-paced environment? Join a dynamic team as an Office Administrator for a leading trade supplier of quality office brands. With offices across multiple locations, we are expanding our team for our Northern Ireland office.

**Your Duties**:

- Maintain and update sales orders as necessary.
- Address customer queries regarding order status promptly and courteously.
- Proactively communicate with customers regarding delivery schedules.
- Build and nurture strong customer relationships.
- Handle multiple tasks including answering calls, processing orders, and managing inquiries and complaints with professionalism.
- Ensure all transactions are processed within service level agreements.
- Input and track order details accurately.
- Monitor outstanding purchase orders.
- Handle phone inquiries and customer issues promptly and effectively.
- Utilise relevant systems for daily operations.
- Coordinate with customers regarding delivery changes.
- Track orders and provide proof of delivery to customers.
- Adhere to the returns process diligently.

**Your Profile**:

- Ideally, 2-3 years of experience in administration or customer service.
- Familiarity with relevant systems is advantageous.

**Essential Criteria for the Role**:

- Confident, highly organised, with acute attention to detail.
- Willingness to learn, proactive, and positive attitude.
- Exceptional communication skills and ability to foster strong customer relationships.
- Strong IT skills including proficiency in relevant software.
- Excellent time management skills and ability to thrive in a fast-paced environment.
- Capability to work well under pressure and deliver exceptional service.
- Strong multitasking abilities and self-motivation.
- Friendly, flexible, and adaptable approach.

**Your Benefits**:

- Salary: £27,000 - £32,000 (commensurate with experience)
- On-site parking.
- 37.5-hour working week.
- Clear opportunities for career progression and further education.
- Fully ergonomic workstation and chair.
- 21 days holidays, rising to 25 based on years of service (plus bank holidays).

**Additional Information**:

- Schedule: Monday to Friday, 9am - 5pm.
- Work Location: In person.
- If this role isn’t for you, Kennedy Recruitment has a broad range of career opportunities to choose from. Get in touch to find out more. _

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative experience: 2 years (preferred)

Work Location: In person

Reference ID: 23983