Customer Hub
2 weeks ago
Based in the heart of St Helens, our Customer Hub is central part of the Torus business. We are committed to delivering a high-quality service to all our customers. The key purpose of this post is to resolve customer enquiries across our current and future communications channel.
The Customer Hub takes a proactive approach to customer care, ensuring high customer satisfaction with every contact. We provide customers with prompt and efficient, high quality customer service and have a supportive and effective partnership with other teams across the business.
As we work towards more effectively serving our customers, we are actively recruiting **5 Full-time** positions across our Customer Hub operation. Hours will be on a rotating shift pattern across our operating hours which are Monday to Friday 8am - 8pm and Saturday 8am - 12 Noon.
**This is an important role in which you will**:
- Action customer enquiries in line with our agreed Customer Standards Policy
- Ensure that during every customer interaction, arrears is identified, company policy is applied, and the customer engaged to address the situation resulting in rent payments where necessary.
- Take ownership and resolve customer enquiries, liaising with others when necessary and make referrals to appropriate teams.
**To be successful in this role you will**:
- Have a real passion for delivering an impeccable standard of customer care.
- Have a keen eye for detail and enjoy resolving complex issues in a fast-paced environment.
- Need to demonstrate a fully committed attitude in resolving often complex customer queries fluently and efficiently.
**Short-listed applicants will be invited to attend an Assessment Centre at our St Helens Office to demonstrate their suitability for the role on Tuesday the 30th April 2024 (AM session and PM session).**
**_ PLEASE NOTE:_**
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed._
- _ Right to work verification _
- _Qualification certificate check_
- _ 2x Completed references _
- _OH Health Questionnaire - Fit For Work_
- _ DBS check (if required for role)_
- _ Completion of all new starter documentation including signed T&C’s_
**_
Happy to Talk Flexible Working_**
We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.
Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.
We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status - because when our colleagues achieve their best, they’ll achieve their best for Torus.
We are Torus. We are building the future.
PLACEHOLDER
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