Meet & Greet Assistant

2 weeks ago


St Neots, United Kingdom Face2FaceHR Full time

Job Advert

As our Meet and Greet extraordinaire, your main mission will be to create a warm and friendly atmosphere at the Citizen Hub. You'll be the first face our visitors see, welcoming them with a smile and helping them feel right at home. Booking meeting rooms and ensuring everything is set up for a successful gathering.

**Main Responsibilities**:

- To act as the face of the Citizen Hub, meeting and greeting our visitors as they arrive.
- Booking rooms and spaces, and ensuring rooms are set up as required.
- Signposting our visitors to the right areas and offering general information and guidance on the services the Citizen Hub provides.
- Making refreshments for visitors and keeping check on adequate levels of stock, - replenishing stock where necessary.
- To maintain the cleanliness and overall presentation of the Hub, ensuring a clean and welcoming first impression, to include maintenance of plants and areas directly outside of the Hub.
- Issuing tablets and other equipment as required to visitors for job searching etc, ensuring the security and acceptable use of such equipment.
- Acting as a keyholder for the Citizen Hub, opening and closing the centre as required and reporting any security concerns.
- To deal with all visitors to the Hub in a professional, friendly, and welcoming manner, ensuring that any disputes are handled calmly and escalated where necessary.
- To handle the administration of any claim documentation, liaising with the eVolve your future administration team.
- To be proactive and ready to take ownership of your own work, taking on any additional responsibility as required to contribute to the overall smooth running of the Citizen Hub.

**PERSON SPECIFICATION**

**Knowledge**:
Knowledge of the educational/welfare to work industry desirable.

**Skills/attributes**:
Great customer service skills

Able to communicate with a diverse range of people, both verbally and in writing

Able to work on a range of technology, to include laptops, tablets

**Experience**:
Experience in a customer facing role

Industry experience is desirable but not essential

Experience in handling difficult conversations

**Circumstances**:
Able to work flexibly to include evenings and weekends


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