Customer Service Assistant

1 month ago

St Albans, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Customer Service Assistant
**Location**: St Albans
**Starting Salary**:£21,189 with the opportunity to progress to a maximum of £21,575 per annum (pro rata for part-time)
**Hours**: 6.5 hours per week
**Contract**: Permanent

**Diversity**:We are an inclusive employer and value a diverse workforce

**Job Duties**:
Today’s public library is more than a collection of books. It’s hub for community activities, a place to access digital technology, and a gateway to reading, information and wellbeing. All of which means today’s library staff need skills that are much more community focused. Today’s staff are inspiring, imaginative and they come from all walks of life. Could you be one of them?

On a daily basis you will be interacting with customers, completing tasks to a deadline and knowing when to refer customer questions to an appropriate senior colleague. No one day is the same and having a positive and flexible attitude is important to this role.

This role requires you to file alphabetically and numerically in order. An awareness of basic technology, word, smart phones, tablets for example, maybe of use. No formal qualifications are required.

These are exciting times in the library service and this role allows you to play a pivotal role in helping to provide a welcoming environment for our customers.

**Closing Date**: 14.05.2023
**Interview Date**: 26.05.2023

For an informal discussion and more information please contact: Marco Peveri on 0330 123 4049

**Additional Information**
**Benefits of working for us**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC22420

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