Customer Identity Engineer

1 month ago

Holmbury St Mary, United Kingdom BP Full time

**Job Profile Summary**

Are you looking for a career in tech that truly helps make the world a better place? bp is moving through the biggest transition in its 100+ year history with the goal of becoming one of the world’s largest renewable energy providers and achieving net zerocarbon emissions by 2050. To make this transition, we are hiring staff enterprise technology engineers.

We believe in doing whatever it takes (both technical and non-technical) to build, maintain and provide a curated platform experience for the communities using it. We prioritize self-service & automation, clear boundaries & responsibilities, reliabilityand ensure the platforms we build are flexible and evolvable.

**Background**

bp’s Innovation & Engineering (I&E) organization is the central organization for all digital development. We build all the technology that powers bp’s businesses, from upstream energy production to downstream delivery of energy to our customers.

We are currently creating a new Customer Identity Platform (CIP) to replace the current platform with a best-in-class digital identity solution. The new CIP will facilitate a self-service developer experience and allow us to create a more scalable and intuitiveoffering for our internal customers. The scope and importance of this work are immense, as it underpins the delivery of a quality, reliable and easy-to-use consumer experience across some of bp’s core products and services, and therefore provides a fantasticopportunity to work at the leading edge of high-impact transformation. We are looking for an engineer to join us at this incredibly exciting time as we progress through building out the platform and ramping up adoption & migration of products teams, from thecurrent platform.

**Job Advert**

**What you will do for us...**
- Primary focus with customer & consumer identity platforms - e.g., ForgeRock, Auth0 or Okta.
- Utilize your knowledge or experience of identity authentication protocols e.g., OAUTH and OIDC (OpenID Connect)
- Be responsible for leading the Run & Automate squad for the new Customer Identity Platform, focusing on SRE, innovation and customer centricity. This will include establishing ways of working, runbooks, operating procedures, and team processes with ournew supplier.
- Responsible for service reliability and following site-reliability engineering best practices: on-call rotations for services you oversee, responsible for defining and maintaining platform metrics.
- Aim to achieve Zero Ops, with regular automation of patterns for recurrent issues.
- Prioritize customer centricity both internal (developer experience) and external, identify innovation opportunities and anticipate customer demand, to deliver new patterns & features as we mature the platform
- This is a hands-on role where you will have the opportunity to build out platform improvement features, observability, and automation, based on backlog items and feature requests from the product teams.
- Work with the business, product management, design, and software engineers to deliver product requirements into the platform.
- Demonstrate technical thought leadership across identity & enterprise technology engineering technologies.
- Builds awareness of internal and external technology developments and industry standards.
- Adheres to and advocates for platform engineering best practices (e.g., technical design review, Internet protocols, security protocols, authentication protocols, coding standards and reviews, source control management, documentation, build processes andoperations)
- Actively contributes to improve developer velocity and product resiliency.
- Provide leadership to engineers including suppliers and ensure work is done based on team principles. Provide technical guidance, mentors others and become a conduit to connect the broader organization.
- Define observability requirements e.g., system capacity & health indicators and implement automated incident resolution solutions.
- Continuously mature testing practices to increase platform resiliency.

**Desirable Experience**:

- Experience with Terraform for scripting in CIP components outside of ForgeRock e.g., in AWS (Amazon Web Services)
- Experience with continuous integration using a YAML-based CI/CD tool such as Azure DevOps, GitLab or Git Hub Actions.
- Experience with a metrics or monitoring tool, including the ability to perform queries against observability data. Experience with tools such as Splunk and Azure App Insights.
- Experience of AWS cloud infrastructure
- Experience with JavaScript e.g., NodeJS for scripting
- Experience with leading production support in a global environment, including technical incident resolution & playing the role of Incident Manager for critical incidents. You will have supported these production systems through on-call rotations.

**Why join us**

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits,among others

**Entity**

Innovation & Engineering
**Job Family Group**

IT&S Group
**Relocation available**

No
**Travel required**

No
**Country**

United Kingdom
**About BP**

**INNOVATION & ENGINEERING**
Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero ?world. All without

  • Customer Marketing Manager ISO

    2 weeks ago

    Clyst St Mary, Devon, United Kingdom Wella Full time

    Position Title: Customer Marketing Manager Location: WimbledonReports to: Associate Director ISODirect Reports: N/AScope / Brands: UK&I ISO ABOUT THE WELLA COMPANYTogether, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella...

  • Customer Marketing Manager ISO

    2 months ago

    Clyst St Mary, Devon, United Kingdom Wella Full time

    Position Title: Customer Marketing Manager Location: WimbledonReports to: Associate Director ISODirect Reports: N/AScope / Brands: UK&I ISO ABOUT THE WELLA COMPANYTogether, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella...

  • Engineering Coordinator

    4 days ago

    Clyst St Mary, United Kingdom ISCA Recruitment Full time

    We have an exciting position available to join our client's ervice & Reactive team. Working hours Monday - Friday 8.00am – 4.30pm. We are ideally looking for an experienced service team coordinator to join our established team, preferably with experience within the fire and security industry. Salary will be based on experience and suitability to the...

  • Engineering Coordinator

    4 days ago

    Clyst St Mary, United Kingdom ISCA Recruitment Full time

    We have an exciting position available to join our client's ervice & Reactive team.Working hours Monday - Friday 8.00am – 4.30pm. We are ideally looking for an experienced service team coordinator to join our established team, preferably with experience within the fire and security industry. Salary will be based on experience and suitability to the...

  • Regional Service Engineer

    6 days ago

    Kingston St Mary, United Kingdom Nationwide Platforms Full time

    Regional Service EngineerThis is an excellent opportunity for a Service Engineer to join the team at Nationwide Platforms in a Regional role.As a Regional Service Engineer, you will provide engineering cover, ensuring that the fleet within the region is maintained, repaired and serviced to a high standard that is expected by the customer. In this role as a...

  • Regional Service Engineer

    1 week ago

    Kingston St Mary, United Kingdom Nationwide Platforms Full time

    Regional Service EngineerThis is an excellent opportunity for a Service Engineer to join the team at Nationwide Platforms in a Regional role.As a Regional Service Engineer, you will provide engineering cover, ensuring that the fleet within the region is maintained, repaired and serviced to a high standard that is expected by the customer. In this role as a...

  • Asset Engineer

    1 month ago

    St. Mary Cray, United Kingdom SGN Full time

    **THE ROLE** We have an opportunity for an Asset Engineer within the Network Asset Management team, reporting to the Distribution Asset Manager South. You will be part of a team monitoring and reviewing the performance of distribution gas assets to ensure delivery of safe network infrastructure across Southern and will interact with a wide spectrum of...

  • Medical Devices Engineer

    2 weeks ago

    Buckland St. Mary, United Kingdom Hodfin Full time

    **Job Title** - Field Service Engineer - Medical **Location** - Taunton / Exeter **Salary** - up to £35k Basic / £45k OTE + benefits below **Company** Our client is a leading Manufacturer of medical devices and services. Working with the NHS and Private Healthcare, they are very customer focused and believe in the welfare, training and development of...

  • Medical Devices Engineer

    1 week ago

    Buckland St. Mary, United Kingdom Hodfin Full time

    **Job Title** - Field Service Engineer - Medical **Location** - Taunton / Exeter **Salary** - up to £35k Basic / £45k OTE + benefits below **Company** Our client is a leading Manufacturer of medical devices and services. Working with the NHS and Private Healthcare, they are very customer focused and believe in the welfare, training and development of...

  • Mechanical Design Engineer

    2 weeks ago

    St. Mary Hoo, United Kingdom Techniche Global Ltd Full time

    Techniche Global are supporting an Engineering Technology company to appoint a Mechanical Design Engineer. You will be working alongside a team of engineers on bespoke, fast paced and interesting industrial automation equipment. **Salary**: Up to £45k Location: Kent - site based role Key Tasks: - Sales support ensuring accuracy and feasibility of...

  • Multi Skilled Electrical Engineer

    2 weeks ago

    St. Mary Hoo, United Kingdom Techniche Global Ltd Full time

    Techniche Global are supporting an Engineering Technology company to appoint a Multi Skilled Electrical Engineer. You will work alongside a team of engineers on bespoke, fast paced and interesting industrial automation equipment. **Salary**: Up to £35k Location: Kent - site based role Key Tasks: - Build electrical control cabinets from component level -...

  • Customer Service Apprentice

    1 week ago

    St Helens, United Kingdom Aalberts HFC Full time

    **Position**: We are seeking a committed and enthusiastic aftersales service assistant to join the team (apprenticeship contract) You will be responsible for ensuring the satisfaction of our UK customers (wholesales, installers, consultants, etc). Your main missions are the following: - Be the link between the on-field engineers and the customers for all...

  • Service Coordinator

    3 weeks ago

    Clyst St Mary, United Kingdom Horner Recruitment Full time

    JOB PURPOSE: To provide a point of contact for customers and Engineers. To Coordinate Service Engineers daily. To raise new jobs, close and process chargeable invoices and close down nonchargeable internal jobs to the correct cost centre. PERSON SPECIFICATION: * PC Literate * Good telephone manner * Strong interpersonal, organisation, motivational...

  • Service Coordinator

    1 week ago

    Clyst St Mary, United Kingdom Horner Recruitment Full time

    JOB PURPOSE: To provide a point of contact for customers and Engineers. To Coordinate Service Engineers daily. To raise new jobs, close and process chargeable invoices and close down nonchargeable internal jobs to the correct cost centre. PERSON SPECIFICATION: * PC Literate * Good telephone manner * Strong interpersonal, organisation, motivational...

  • Service Scheduler

    3 weeks ago

    Clyst St Mary, United Kingdom Luton Bennett Full time

    Service Coordinator (Scheduler/Controller) Exeter Hybrid Working – 3 Days Office & 2 Home Working £31,000 + 10% Annual Bonus (£35,000 OTE) + 6% Employer/4% Employee Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Discount Benefits Scheme + Laptop 8am to 4.30pm, Monday to Thursday & Friday 4pm Service Coordinator role available in a...

  • Service Scheduler

    1 week ago

    Clyst St Mary, United Kingdom Luton Bennett Full time

    Service Coordinator (Scheduler/Controller) Exeter Hybrid Working – 3 Days Office & 2 Home Working £31,000 + 10% Annual Bonus (£35,000 OTE) + 6% Employer/4% Employee Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Discount Benefits Scheme + Laptop 8am to 4.30pm, Monday to Thursday & Friday 4pm Service Coordinator role available in a...

  • Administrative Assistant Engineering

    2 weeks ago

    St. Austell, United Kingdom C P M R Ltd Full time

    You will need to be a dynamic and capable person with the ability to put customer service at the forefront of every task! Attention to detail and the ability to multitask is a must, to carry out this varied role. A knowledge of pump’s, motors and water filtration products would be an advantage.However full training will be provided. We are looking for a...

  • Head of Access Management

    2 months ago

    Clyst St Mary, Devon, United Kingdom Wella Full time

    Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella...

  • Customer Service Coordinator

    2 months ago

    St. Helens, United Kingdom Flamco Limited Full time

    **Position**: We are seeking a skilled and enthusiastic Customer Service Coordinator to join the team! You will be responsible for ensuring the satisfaction of our UK customers (wholesales, installers, specifiers, etc). Your main missions are the following: - Ensuring the support of our customers with all their requests (order queries, price queries,...

  • Service Manager

    2 weeks ago

    Collaton St Mary, United Kingdom BIG ANT Group Recruitment Specialists Full time

    Big Ant are proud to be working along side our valued client to support in the search for their next Service Manager for the Highways department ( Asset & Traffic) This person will be accountable for the delivery of Highway Asset and Traffic Management function across Torbay. This role will deliver transformation, ensuring the sustainable delivery of an...