Workplace Co-ordinator

6 months ago

London, United Kingdom Mitie Full time

Job objectives and responsibilities
This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment.
- **To provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week)**
- This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services and to ensure that each individual business unit and floor is operationally ready.
- The Workplace Co-ordinator will supplement and support the role of the Workplace Services Manager working collaboratively to engage with the occupants of the demised Deloitte areas to build positive relationships effective interactions and ensure timely resolution for all issues raised.
- This is a multi-functional role and may include all aspects of support to the business in areas such as front of house activities such as hospitality and reception assistance. The role will also include support in operational tasks such as mail, couriers, printing, binding, on site filing, archive services, logistics, compliance and all aspects of operation.
- The role may also include some ‘basic maintenance tasks', such as the completion of non-technical PPM's.

Main duties
This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment.
- To continuously monitor the ‘live' condition of the demised Deloitte area and work proactively to address identified issues.
- To continuously monitor the ‘live' condition of the common areas and work proactively to address identified issues.
- Any building fabric, environment or mechanical/electrical items will be directly reported to the help desk.
- Liaise daily/regularly with the Helpdesk on issue resolution and pro-actively manage customer expectation
- Management of on-floor storage, including keys
- Maintenance/management of signage
- Reset meeting rooms or Multi-function rooms following use, including ensuring stationery/marker pens are available and white boards/glass boards are clean and clear
- Support the Deloitte Paper Lite initiative and storage reduction programs offer on-floor scanning and archiving services
- Ensure Photocopier areas are continuously replenished and the area kept tidy, organised and always available.
- Ensure Stationery items are regularly topped up at the designated points. Collect loose items from unused desks and surrounding areas and recycle back through the stationery trays.
- Ensure a high level of cleaning standards on the floor, paying particular attention to the cleanliness of all work surfaces including tea point areas, via regular liaison with the Housekeeping team.
- Ensure consumables, including IT peripherals are available at all times on the designated floors.
- Control the flow of waste from the floor including confidential waste by regularly monitoring the receptacles provided and clearing before they become full. Liaise with the necessary facility provider in good time.
- Be prepared to receive any request from an occupant and offer a great customer experience by taking ownership of the problem until resolution. Regardless of the request, you are empowered to take action by contacting the relevant facility provider to get the job done. Your job is to keep the customer informed until completion.
- Assist with collation of monthly management information for all areas of operation.
- Assist with providing space utilisation information and completing space management checks.
- Maintain relationships with key customers on site, advise of any issues to manager in the first instance.
- Management of building services and facilities liaising closely with all service partners.
- Liaising with contractors/landlords agents on repairs and maintenance issues.
- Assist ICS colleagues in the delivery of IT services as required.
- Assist with Health and Safety compliance; this will involve collation of risk assessments, method statements, checklist, insurance certificates and other associated documentation that will demonstrate compliance.
- Ensure stock control processes are in place.
- Ensure compliance with all Deloitte ISO accreditations.
- Assist with the testing of Business Continuity plan and maintaining emergency contacts/key holders etc.
- Assist the management team as appropriate.
- Adhere to contractual KPI and SLA's and office SOP's.
- Training attendance must be complied with when required
- Manage the day to day performance of the Mitie teams on your floors such as the housekeeping team. This includes mana

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