Workplace Co-ordinator

5 months ago

London, United Kingdom Mitie Full time

Job objectives and responsibilities
This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment.
- **To provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week)**
- This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services and to ensure that each individual business unit and floor is operationally ready.
- The Workplace Co-ordinator will supplement and support the role of the Workplace Services Manager working collaboratively to engage with the occupants of the demised Deloitte areas to build positive relationships effective interactions and ensure timely resolution for all issues raised.
- This is a multi-functional role and may include all aspects of support to the business in areas such as front of house activities such as hospitality and reception assistance. The role will also include support in operational tasks such as mail, couriers, printing, binding, on site filing, archive services, logistics, compliance and all aspects of operation.
- The role may also include some ‘basic maintenance tasks', such as the completion of non-technical PPM's.

Main duties
This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment.
- To continuously monitor the ‘live' condition of the demised Deloitte area and work proactively to address identified issues.
- Any building fabric, environment or mechanical/electrical items will be directly reported to the help desk.
- Liaise daily/regularly with the Helpdesk on issue resolution and pro-actively manage customer expectation
- Management of on-floor storage, including keys
- Maintenance/management of signage
- Reset meeting rooms or Multi-function rooms following use, including ensuring stationery/marker pens are available and white boards/glass boards are clean and clear
- Be prepared to receive any request from an occupant and offer a great customer experience by taking ownership of the problem until resolution. Regardless of the request, you are empowered to take action by contacting the relevant facility provider to get the job done. Your job is to keep the customer informed until completion.
- Liaising with contractors/landlords agents on repairs and maintenance issues.
- Adhere to contractual KPI and SLA's and office SOP's.
- Training attendance must be complied with when required
- Manage the day to day performance of the Mitie teams on your floors such as the housekeeping team. This includes management of day to day performance, logging of jobs, monitoring completion and closure within SLA, and following up any items for improvement raised by the performance team.

Person specification
**The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment.**

**Additionally, the following skills would be preferable**:

- Flexibility is essential to suit the needs and working practices of the department and its internal clients.
- Place client service and team-working high on list of attributes and values.
- Capable of operating as a member of a team and work unsupervised.
- Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure.
- Sound decision-making capabilities.
- Good administration and organisational skills.
- Helpful and willing “can do” attitude.
- Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication
- IT skills - PC literacy skills and ability to learn internal IT systems
- Customer Service, client focused - Strong customer services skills and customer service experience
- Problem solving - Ability to “think outside the box” when faced with issues
- Planning and Organising
- Results and Quality Focused
- Relationship building
- Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines
- Continuous Improvement - Proven willingness to learn new skill

Acts with honesty and integrity

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