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Facilities & Helpdesk Assistant

3 months ago


Westhill, United Kingdom Sodexo Full time

Job Introduction
**Facilities & Helpdesk Assistant**

As a **Facilities & Helpdesk Assistant **at Sodexo in** Total Energies, Westhill**, you will provide a warm welcome and make that all-important first impression. You will use world-class customer service and superb communication skills to connect visitors and customers with their host and onward services. This is your chance to show your 5-star customer engagement skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

**What you will do**:

- Receive and log tracked deliveries clearly on a form and perform security checks when necessary.
- Involves operating an X-Ray scanner - training will be provided.
- Sort and distribute newspapers to various departments.
- Process internal mail accurately for distribution within the main site and other sites/assets.
- Carry out scheduled mail around the main site.
- Process mail for offshore assets, perform security checks and maintain clear and accurate logs of mail sent.
- Contact personnel to collect tracked mail and packages in a timely manner.
- Process outgoing mail in a timely and accurate manner. This involves:

- Operating a franking machine.
- Record outgoing tracked mail written in a clear and accurate manner.
- Distribute paper stock to photocopiers around the s when required.
- Provide holiday cover for facilities personnel when required. Training will be provided.
- Managing helpdesk requests / inbox.
- Logging jobs & requests on the system.
- Booking meeting rooms.
- Assist with any other duties as required.

**What you bring**:

- Ability to interact with employees, contractors, consultants, visitors, and management as well as local police and fire authorities
- A full current driving license
- Excellent communication and awareness skills
- Experience in working in a similar role
- Knowledge of security techniques and site and local emergency procedures

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

- Flexible and dynamic work environment
- Competitive compensation
- Access to ongoing training and development programs
- Countless opportunities to grow within the company
- Full training and full protective uniform supplied

About The Company
**About Sodexo**

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Package Description
- **40 Hours per week**:

- **£10.64 per hour**:

- **Monday to Friday 8.00am to 4.30pm**:

- **Free Staff Bus**:

- **Free Parking**:

- **Free Gym access**:

- **Lunch provision available**:

- **Full protective uniform** supplied
- **Health and wellness support**, Such as **eyecare** and** 24hr GP**:

- **Cycle to work scheme **available post probation (3 months)
- **Company pension scheme **by Legal and General
- **Employee assistance program** with counselling and life advice supports
- **Family leave** options
- **Training, development, and progression opportunities**:

- **Refer a friend** scheme
- **Online Recognition Scheme and 100's of discounted online/High Street retailers (Reward Hub)**

**Please review Job Description attached...