Helpdesk Administrator

**Job Title: Helpdesk Administrator**

**Location: Aberdeen**

**Hours: Monday-Friday 8am-5pm**

**Salary: Up to £25,000**

You will be working for one of the largest Facilities Maintenance Companies in the World. They are a well-known global company who specialise in the Commercial, Industrial, Retail, Government, Healthcare and Educational sectors.

They are looking to recruit a Helpdesk Administrator based at a prestigious site in Leeds.

The Purpose of the role:
Main Duties and Responsibilities:
- To be the first point of contact for customer and assist with any queries from clients internal and external.

To log new calls efficiently and professionally to the agreed level of information required.

Understand the contract SLA's and responsibilities.

Chase updates on the jobs as per the phone call

Allocate and dispatch new jobs to engineers and subcontractors.

Dispatch and chase ETAs for jobs

Update the CAFM systems accurately and efficiently to ensure effective reporting.

**Experience**:
Good Knowledge of Excel and Pivot Tables

Some maintenance background advantageous

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Westhill: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person