Helpdesk Coordinator Raf Lakenheath

5 months ago


Lakenheath, United Kingdom Serco Plc Full time

Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

**Contract**: Full Time, Permanent
**Working Hours**: 40 hours per week, Monday to Friday (7:30AM to 4:30PM)
**Salary**: Up to £25,000 dependent on experience

Could you be our next Helpdesk Coordinator working RAF Lakenheath?

You will be responsible for delivering excellent customer services, managing all scheduling provisions, and acting as a focal point for all maintenance activities across the estate.

You will proactively co-ordinate the delivery of all workflows to a team of on-site operatives, always adhering to safe working practices for both reactive and PPM works.

What you’ll need to do this role

Using your previous experience within a customer service or scheduling environment you will be confident in calmly finding resolutions to complaints.

You will be able to demonstrate excellent IT skills in a variety of Microsoft Packages especially Excel. It is desirable you have experience with Maximo.

It is desirable that you have a full UK Driving License.

It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within area of responsibility.

You must be able to pass SC Clearance to be considered for this role.

What we offer

Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
Established reward and recognition scheme
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Interesting, varied, and enjoyable work
A company that recognises your contribution
Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services



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