Evening Program Coordinator, Lakenheath

6 months ago

Lakenheath, United Kingdom University of Maryland Global Campus Full time

Job Ref:
10019847

**Location**:
Lakenheath-United Kingdom

Category:
Advising and Enrollment

Type:
Part time

**Evening Program Coordinator**

**UMGC Europe**

**Location: RAF Lakenheath, UK**

**Overseas Contingent III, (50%)Part-Time, Grade 003**

University of Maryland Global Campus (UMGC) Europe seeks an Evening Program Coordinator. The Program Coordinator reports to and works with the Site Lead (SL) in the administration of UMGC programs. It is the job of the Program Coordinator to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The Program Coordinator must work effectively with the Regional Director, local military education coordinators and staff, education center personnel, faculty, administrative staff in **RAF Lakenheath**, and the military community at large. Required duties/activities to be accomplished by the Program Coordinator are listed below:
**SPECIFIC RESPONSIBILITIES INCLUDE**:

- Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
- Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
- Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
- Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
- Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
- Provide assistance with processing students' military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
- Distribute marketing, advertising, and mass media materials at assigned locations when permissible
- Assist with base access as needed.
- May provide facility support to include: opening and closing UMGC Overseas computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.
- Other job-related duties as assigned

**REQUIRED EDUCATION AND EXPERIENCE**:

- High school diploma/GED
- Background in customer service
- Able to work in a fast-paced and complex environment with accurate attention to detail
- Possess basic office management and clerical skills
- Effective written and verbal communication skills
- Good interpersonal skills
- Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

**PREFERRED EDUCATION AND EXPERIENCE**:

- Some college coursework
- Applicants with a U.S. valid driver's license

**WHO MAY APPLY**:Local applicants with individual logístical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Must have a valid passport.

**The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.**

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a cop

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