Operations Assistant

7 months ago


West Malling, United Kingdom Commercial Services Group Full time

**Brand**: Connect2Kent
**Role**: Operations Assistant
**Salary**: £25,000 per annum
**Location**:Remote

Do you consider yourself to an analytical thinker with a mathematical approach? If so, Connect2Kent may have an exciting opportunity for you.

Connect2Kent is part of CSG’s Recruitment Division, our Operations Assistant will play a key role in the team as we roll out ServiceNow into the division as a service desk function. They will assist with the initial phase of the roll out by dealing with logged queries, filled queries and providing feedback to management on this and administering the system thereafter.

The Operations Assistant will also have strong excel skills and able to produce graphs, complete look-ups and create pivot tables. They will also assist with pay / bill charges from the recruitment division, so a mathematical mind is key

**In return we will offer you**
- 25 days holiday, plus bank holidays
- Never work a birthday again You receive an extra day off for it to enjoy however you wish
- Generous discount scheme, including gym and retail
- Life assurance cover
- Health cash plan initiative
- A culture of progression and development
- Plus many more perks

**Key duties**
- Assisting in maintaining operational KPI’s to monitor business performance targets
- Creating quarterly reports for Agency Rebates and Umbrella preferred supplier list
- Act as first line support for calls raised to ensure the right team respond and resolve issues in line with KPIs and SLAs
- Support Operational Director with reporting of business drivers (e.g. Productivity reporting, Linked in & Job Board activity
- Review of monthly transactions to ensure adjustments have been correctly requested and actioned.
- Ensure accuracy and integrity of margins through weekly reporting and sign off from Business managers

**What we need from you**
- Strong Microsoft Excel skills and confident when working with numbers
- Strong IT literacy and experienced in understanding IT solutions to improve business performance
- Be a team player and a strong communicator
- Willingness to learn and driven to improve own performance The ability to question if something isn’t right and develop a plan to fix the issue

**About Commercial Services Group**

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement and support services globally, with revenues of c£600M, 1,800 staff across 25 trading brands, providing services ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.


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