Customer Account Co-ordinator

2 weeks ago


RossonWye, United Kingdom HSL Compliance Full time

**Customer Account Co-ordinator**

**Location**: Ross-on-Wye, Herefordshire, HR9 5BP
**Salary**:£21-25k, dependent on experience and qualifications
**Contract**: Full Time, Permanent
**Hours**: 40 hours a week

**Benefits**:

- Competitive salary (dependent on experience and qualifications)
- 25 days holiday per annum plus bank holidays
- Company sick pay scheme & pension
- On-going career progression within an expanding business

As a committed people company, we strive to attract employees who have the desire to work hard and who wish to develop and build a career.

We are currently looking for an Account Co-ordinator to join our enthusiastic team at HSL Compliance, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK.

**Customer Account Co-ordinator - About the Role**:
The role will also include liaising with customers to ensure all HSL Compliance work processes are carried out in line with the customers’ needs and requirements.

**Main Duties & Responsibilities**
- On receipt of an order ensure a contract file is created which contains all enquiry information, and that the order is entered relevant contract register (Excel spreadsheet).
- Generate all contract correspondence, and create the service director which will run the entire programme
- Carry out invoicing on Sage, and ensure that the invoicing is entered on the contract register against the relative order.
- Updating contract registers with completed works from Parts Usage for work in progress before COP each Tuesday
- Updating programmes and supporting account manager

**General Administration**
- Providing information as required by the central services department
- Maintain quality management system
- Deal with daily enquires from service engineers and customers
- Raise calls to engineers when they require additional works
- Maintain a safe working environment for self and others.
- Ensure the office supplies are maintained to fulfil staff requirements.
- Ensure efficient and effective use of equipment and consumables with due consideration of environmental requirements.

**Customer Care**
- Liaise with customers to ensure all HSL Compliance work process are carried out in line with the customers’ needs and requirements.
- Assist the Administration Supervisor in their absence from the Office by dealing with all customer phone calls promptly and courteously.
- Deal with logging of customer, sites and suppliers’ enquiries / complaints, ensure they are delegated

**Customer Account Co-ordinator - About You**:
**Experience, Skills & Requirements**
- Excellent customer service and communication, both written and verbal
- Strong administration and strong ICT skills
- Highly organised, with a keen eye for detail and an effective team player
- GCSE grade C and above in English and Mathematics

**If you believe you fulfil the above criteria for this fantastic opportunity, click on 'APPLY’ forwarding an up-to-date CV and Cover letter for consideration.**

**No agencies please


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