Customer Service Advisor
4 weeks ago
Reed is delighted to be partnering with our highly reputable company for an exciting opportunity, based in Peterborough.
**Job Title**: Customer Service Advisor with **Hybrid Working**
**Location**: Peterborough
**Hours per week**: Full Time, 37.5 Hours Per week on a rotational shift basis. Some weekend availability may be required during busy periods.
**Salary**: Starting at £22,160, dependant on experience this could increase + Benefits & Bonus
**Key Responsibilities**:
- Taking inbound calls from customers
- Previous experience in customer services, helpdesk environment or financial services
- Taking ownership and responsibility of customer requests
- Strong phone, verbal, and communication skills
- Ability to influence stakeholders
- The ability to put yourself in the customers shoes, suggesting way to improve their overall customer experience
- Attention to detail
- Flexible
- Resilience in challenging situations
**What’s in it for you?**
Working with the client comes with a range of benefits that you can access from day one, including:
- 25 Days’ annual leave plus bank holidays - increases to 27 after 10 years
- Non-contributary pension between 8-12% dependant on age
- Life assurance cover
- Private medical cover and health assessment
- A digital health app for employees
- Critical Illness cover
- A suite of enhanced parental leave policies
- Holiday trading
- Private GP appointments
- Cycle2Work scheme
- 2 paid days per year for charitable volunteering
- Employee wellbeing
If this sounds like something you would be interested in, then please apply
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