Client Relationship Manager

1 month ago


New Works, United Kingdom Cactus Search Full time

We are currently on the look out for a Client Relationship Manager to effectively manage the Client Relationship, supporting effective delivery and growth of accounts, additionally, supporting commercial and contractual engagement identifying potentialopportunities and ensuring first class service delivery.
This role can be remote but you must be able to commute to our clients site near Banbury at least 2 times a week

**Requirements**:

- Manage all day to day client specific contractual and commercial items
- Responsible for monitoring day to day performance of the business against Service Levels.
- Build and maintain strong relationships ensuring referencability in order to support new business opportunities
- Ensures services and plans align with strategic business objectives.
- Escalation point for major incidents plus support/admin.
- Owns the production and distribution of monthly MI Reports among key stakeholders
- Communication and review of any major problem/ incident trends to ensure continuous improvement.

**Experience**:

- BPO Operations and/or Client servicing background in a Managerial capacity would be beneficial
- Excellent spoken and written communication skills - Essential
- Interpersonal skills and leadership qualities
- Ability to seek out, manage and influence opportunities for continuous improvement and change
- Ability to ensure highest standards of quality and customer care are achieved
- Computer literate, proficient in the use of the MS Office suite of software



  • New Works, United Kingdom Jaxdene Partners Ltd Full time

    We are looking for a creative and dynamic Business Development Manager to join our Packaging client and help build strategic working relationships with clients across the UK and wider regions. You will be part of a close-knit team of Business DevelopmentManagers that work with a wide range of customers, with your focus being on the rapid changing market....


  • New Works, United Kingdom Cactus Search Full time

    **Remote Recruitment Manager (Project and Reporting) MI Data Up to £45,000 plus bonus Remote working** This role is 100% home working - but our client has multiple offices all over the country and you are free to hot desk at one of these locations if you wanted an office day every so often. **Key experience required**: - Experience of working in a...


  • New Works, United Kingdom Career Moves Group Full time

    **Business Development Manager** **Location**:Remote **Length**:ASAP for 12 months **Rate**:£69-87 p/h **Hours**:9am-6pm Our client is seeking a Business Development Manager to focus on the EMEA Global Advertising Partnerships within the Global Partnerships & Engineering org. This is a unique opportunity to contribute to the quickly-growing revenue engine...

  • Account Manager

    1 month ago


    New Works, United Kingdom The Access Group Full time

    **Join the Access Family and see how we make software ideas become a reality!** **Our core value of **Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.** **We are the number one UK headquartered software provider in...


  • New Works, United Kingdom CK GROUP Full time

    CK Group are recruiting for a Category Procurement Manager to join a company in the animal health and pharmaceutical industry on a contract basis for 12 months. This role is fully remote with some occasional travel in the UK and abroad. **Salary**: Hourly £34.00 **Company**: Our client specialises in animal health. They advance their vision of food and...


  • New Works, United Kingdom Cactus Search Full time

    This role is 100% remote role leading a team of 6 - 8 Recruitment specialists.**Key experience required**: - Experience of leading a highly performing internal recruitment team - Experience of leading volume resourcing campaigns - Experience of working within very fast paced organisations - A track record of success as a Talent Acquisition Specialist or...

  • Key Account Manager

    5 days ago


    New Works, United Kingdom Jaxdene Partners Ltd Full time

    The overall goal for this role is to drive customer retention ensuring customer satisfaction, new sales, support the implementation of the account plan and monitor progress against the agreed targets. If necessary, support the identification of the appropriateinterventions to deliver on the target performance levels. Executes the realization of divisional...


  • New Works, United Kingdom Opus Recruitment Solutions Ltd Full time

    Salesforce | Delivery Manager | Outside IR35 | Fully Remote | 6 Months We are looking for a Salesforce delivery manager to join our client. You will be working directly with the Founder/Owner as his business expands at a rapid rate. You will have a large span of control across the delivery team, opportunity to work directly with Salesforce asa project...


  • New Works, United Kingdom Career Moves Group Full time

    **Vendor Management Specialist** **Location**:Remote **Length**:6 months **Rate**:£20-31 p/h **Hours**:9am-6pm A day in the life: Join our client's Disability and Leave Services (DLS) team and help drive strategic partnerships between DLS internal stakeholders and our vendors providing DLS work for them. **Key responsibilities of this role, but not limited...


  • New Works, United Kingdom CapeClarke Full time

    **Personal Injury Fee Earner - Remote Working £40,000 - £50,000 **A fantastic opportunity for a Multi-Track Claimant Personal Injury Fee Earner to join a well regarded Personal Injury practice on a fully remote homeworking basis. - In this role you will run cases from inception to conclusion, and cover the full remit of Personal Injury Claims. - You will...


  • New Works, United Kingdom Career Moves Group Full time

    **Research Participant Recruiter** **Location**:Remote **Length**:6 months **Rate**:£18-25 p/h **Hours**:9am-6pm The main function of a research participant recruiter is to recruit research participants for user experience studies and guiding them through the process. The research participant recruiter will work closely with researchers to make sure all...


  • New Works, United Kingdom Opus Recruitment Solutions Ltd Full time

    I have teamed up with a large manufacturing client who are taking on a Salesforce Greenfield Project which you would join immediately at the discovery stage. They are implementing Sales, Service and Marketing Cloud and require you to provide technicaldesign and architectural design for these platforms. They have grown their sales by 150% in the last year,...


  • New Works, United Kingdom Opus Recruitment Solutions Ltd Full time

    **SENIOR ECOMMERCE BUSINESS ANALYST | £55-80,000 | REMOTE** **SUMMARY** I am working with an eCommerce consultancy, looking for a solutions consultant or business analyst with strong experience on a relevant ecommerce platform (SAP Hybris, Salesforce Commerce Cloud, Magento, Shopify) to deliver solutions to large client...


  • New Works, United Kingdom Opus Recruitment Solutions Ltd Full time

    A repeat client of mine with a number of contracts on site now, are in need of another Salesforce Solutions Architect. You will be in a client facing role for this "mini consultancy" doing things like pre-sales, assessing projects and delivering the solution.With the delivery you will be expected to contribute your expertise to the development, the...


  • New Works, United Kingdom BPM Tech Full time

    **Role: - Infrastructure/System Engineer** **Location: - Remote Based - Client is in West Yorkshire** **Salary: - £45,000 - £55,000pa + Benefits** **Skills: - Linux, Centos, Oracle, DBA** Some of the key duties for the Infrastructure/System Engineer: - Management of Linux Servers - including installation of new servers - Assisting the DBA function and...

  • QA and Test Lead

    4 weeks ago


    New Works, United Kingdom BPM Tech Full time

    **QA Test Lead** **Role: **QA Test Lead **Location: - **Remote **Salary: - **£65,000 to £70,000 My client, a leading private healthcare provider are looking to recruit a QA Test Lead to build the automation framework and eventually help to build a testing team to support the function. The QA Test Lead will take ownership of the quality assurance and...


  • New Works, United Kingdom BPM Tech Full time

    **Automation Test Analyst** **Role:** Automation Test Analyst **Location: - **Remote (travel to site in Coventry once a month) **Salary: - **£35,000 to £40,000 My client, a market leading logistics company, are looking to recruit an Automation Test Analyst to join their growing team and be Responsible for maintaining and improving software quality...


  • New Milton, United Kingdom Accountability Recruitment Full time

    Joining a long-established firm of Accountants, undertaking a range of duties for a varied portfolio of clients. The successful candidate will be responsible for: * Overseeing client bookkeeping * Accounts preparation for a variety of sole traders, partnerships and limited companies * Corporation tax returns and all associated advising / duties *...


  • New Milton, United Kingdom Accountability Recruitment Full time

    Joining a long-established firm of Accountants, undertaking a range of duties for a varied portfolio of clients. The successful candidate will be responsible for: * Overseeing client bookkeeping * Accounts preparation for a variety of sole traders, partnerships and limited companies * Corporation tax returns and all associated advising / duties *...

  • SAP Administrator

    4 weeks ago


    New Works, United Kingdom Career Moves Group Full time

    **SAP Administrator** **Location**: Remote **Length**:ASAP until January 2024 **Rate**: £113-124 per day (£32,000 p.a) **Hours**: 9am - 6pm **Purpose of the role** - Reporting to the Maintenance Manager, the main purpose of the role is to carry out SAP updates and additions following on from site surveys and P&ID reviews. - The above will include...