People Operations Coordinator

3 weeks ago


London, United Kingdom Delaware North Full time

Overview:
Delaware North UK is hiring a full-time People Operations Coordinator at London Stadium in Stratford, London. As a People Operations Coordinator, you will be an active member of the People team, working to achieve a culture of high engagement, connection, growth, and service excellence.

What’s in it for me?:
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

- A generous 33-day holiday allowance (including bank holidays)
- Favorable pension contributions

**Responsibilities**:

- Support workforce planning and resource deployment for major events and venue activity to meet the operational and fiscal brief.
- Become an expert in the company time and attendance system to ensure a consistent approach in the creation of master templates, repeat rosters, labour forecasting, payroll processing, and post-event financial reporting.
- Actively participate in workforce recruitment events in collaboration with the Head of People Operations, on site Operators, and Talent Acquisition. Take full accountability to welcome all new recruits to their home location.
- Manage local payroll including processing, reporting, raising queries, and holiday and absence related deductions.
- Follow all company protocols and processes in agency partner management, liaising with the People Operations Manager when support or advice is required.
- Effectively communicate with key stakeholders.
- Support the central HR and Loss Prevention teams with first line response and management of local, generalist employee relations matters.

Qualifications:

- At least one year of experience working in a similar role in an organisation with a large casual workforce.
- Superior communication, interpersonal, customer service, and presentation skills.
- Ability to build effective relationships with colleagues and team members.
- Strong organisational and time management skills.
- Ability to meet critical deadlines.
- Ability to use an HR information system including accessing, inputting, and compiling data.

Contracted Hours / Guaranteed Hours: 48 Hours Work Location:
Home to the Hammers, UK Athletics, host of the 2012 Summer Olympics, and Europe’s first series of MLB games, London Stadium is no stranger to hosting word-class events. The hospitality services at the 60 - 80,000 seated stadia have been managed by Delaware North since 2015. From event day catering, general admission food and beverage, to the marketing and management of non-event day conferences, there’s plenty of opportunity at London Stadium.



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