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People Operations Coordinator
3 months ago
Dojo's 150,000+ customers reflect the diversity of the UK High Street.
Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo.
Whoever you are, if you're passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.
We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.
As a People Operations Coordinator you'll play a key role within the People Operations team, supporting our London based employees.
The People Operations team is part of our wider People (HR) team and our remit covers people processes, systems, data, support, employee relations & compliance.
You'll be responsible for administering our employee lifecycle processes, managing our people support helpdesk by answering employee queries and taking a lead on our onboarding programme both in the UK and internationally in the future.
You'll be someone who has strong organisation skills and who is personable given you'll be the first point of contact for our employees.
You'd also have a continuous improvement mindset and therefore be able to identify problems and come up with solutions.
What you will do...- Manage our People Helpdesk (ticketing system), answering queries and assigning escalated tickets to other team members.- Administer of all our core people processes, for example onboarding, change of terms & conditions and offboarding.- Support the People Advisor on managing probation, ensuring people leaders complete their reviews.- Run our London onboarding programme which includes scheduling workshops, conducting 6 week check-ins with new joiners and lead the People Induction.- Coordinate our employee anniversary schemes with our external partner ensuring employees receive their anniversary gifts. Support the People Advisor with the administration and processing of family leave, for example maternity, baby bonding (paternity), shared parental leave, adoption leave etc.- Manage our contractor joiners including IR35 processing as well as extensions.- Maintain and review data in our people system (Workday) ensuring strong data integrity and accuracy.- Support on ad hoc people initiatives and projects, as and when required.
What you will bring...- Previous administrative experience, preferable in a People (HR) role.- Proficient with either Google Suite or Microsoft products.- Strong communication and interpersonal skills.- Highly organised with a good attention to detail.- Attention to detail and good numerical ability- Flexible and adaptable, able to work in a fast paced environment.
We launched Dojo in 2019 to address business owners' pain points across the UK.
Since then, we've seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations.
In that time, we've also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships.
For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board.
For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app.
Whether it's for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
Our valuesAt Dojo, we're curious. We have an insatiable desire to learn and innovate. And we're relentless. We persevere even when it's easier not to. But, we're nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.
Our way of working
Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our 'Customer First' values.
Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success.
The answer to every scenario which tests these principles is:We trust you to use your judgement responsibly, in the best interest of our customers.
Find out more about our benefits and what it's like to work at Dojo at
dojo.careers
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