Customer Service Advisor

4 weeks ago

Chester, United Kingdom Page Personnel Full time

Immediate start
- Temp to Perm

**About Our Client**:

- Handle incoming and outgoing calls within the customer service department, specifically addressing customer concerns. This includes calls from customers themselves
- Effectively manage individual workload pertaining to customer complaints, ensuring timely completion of tasks and adhering to both internal and regulatory time lines.
- Accurately document new complaints on the appropriate systems, including relevant contact details and necessary actions to be taken.
- Make informed decisions regarding the validity of complaints and determine appropriate actions to be taken, considering both the customer's perspective and the company's commercial interests when necessary.
- Ensure that any proposed settlements or compensations are supported with appropriate documentary evidence.
- Maintain clear, concise, and accurate communication through written correspondence and telephone interactions.
- Treat customers with respect, demonstrating empathy and understanding, and consistently adhere to the principles of fair treatment.
- Contribute to the preparation and creation of management reports related to complaint handling.
- Demonstrate the ability to identify and appropriately assist vulnerable customers.
- Foster effective ongoing communication within the team, department, and across the organisation.
- Regularly review root cause analysis to identify and address any obstacles that may hinder the customer journey.
- Exemplify the company's vision and values in all aspects of work.

**The Successful Applicant**:

- Proficient in computer skills.
- Capable of managing multiple demands while maintaining focus
- Demonstrates excellent telephony skills.
- Exhibits strong communication and interpersonal abilities.
- Able to handle work under pressure, even when faced with tight deadlines.
- Skilled in problem-solving.
- Capable of identifying and addressing the needs of vulnerable customers, ensuring fair outcomes.
- Self-directed and proactive in working independently.
- Displays personal drive and self-motivation.

**What's on Offer**:

- On site parking
- Temp to Perm opportunity
- Growing business
- Progression

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