Customer Service Advisor

1 month ago


Chester, United Kingdom Page Personnel - UK Full time

Opportunity to work for a leading financial services business
- Excellent career progression

**About Our Client**:
The employer is a highly respected financial institution with a national reach. With a team size exceeding 5000, the company prides itself on its dedication to customer service and its commitment to fostering an inclusive and supportive work environment.
- Handle customer inquiries, providing accurate, valid, and comprehensive information.
- Contribute to the team's targets for customer satisfaction scores.
- Ensure compliance with the company's service procedures, policies, and standards.
- Manage customer complaints, resolving them promptly and professionally.
- Work collaboratively with team members to meet service goals.
- Identify and communicate areas for service improvement to management.
- Stay updated with new products and features.

**The Successful Applicant**:
A successful 'Customer Service Advisor' should have:

- A strong commitment to providing exceptional customer service.
- Excellent communication and interpersonal skills.
- A problem-solving mindset with the ability to handle customer complaints effectively.
- A good understanding of financial services and products.
- Proficiency in using customer service software and tools.

**What's on Offer**:

- Salary £25,000 per annum.
- Opportunities for personal and professional growth within the financial services industry.
- Generous holiday leave.
- A supportive and inclusive company culture that encourages collaboration and innovation.
- Contact
- Sara O'Brien
- Quote job ref
- JN-012024-6312496
- Phone number
- +44 161 829 0462



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