Customer Services Advisor

2 weeks ago


Chester, United Kingdom Adapt Recruitment Full time

Our client based on the outskirts of Chester are looking to add a Customer Services Advisor to their team on a permanent basis.

**Key Duties**:

- To deal with day-to-day customer queries
- To respond to secure messaging in a prompt and professional manner.
- To receive and respond courteously and efficiently to all customer enquiries.
- To ensure that all targets are adhered to.
- To accurately record and enter data into computer systems
- To promote the cross sell of company products, mainly over the telephone to ensure that product knowledge is kept updated.
- To be conversant with the terms of business of the company
- To help and support customers in understanding terms, conditions, and procedures.
- To undertake other associated duties in relation to the provision of customer requests
- To record and resolve any customer issues, concerns or complaints reporting them, as appropriate, to management

*
- Excellent customer service skills and the ability to develop and maintain business relationships with potential and existing customers
- Knowledge and practical experience of MS Office (Word, Excel and Outlook)
- Good organisational and time management skills
- Excellent telephone manner
- Good communication and interpersonal skills
- The ability to work as part of a team.

**What our client can offer in return**:

- Starting salary of £21k, increasing to £22k after probation.
- Working Hours Monday to Friday 8:30am-5pm with Saturday and Sunday on a rotational basis paid back as time in lieu.
- 25 days holiday per year + your birthday off
- Bupa Private Healthcare
- Bupa Mental Health Services & EAP
- Opportunities for progression, development and learning new skills.
- Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere.
- Interbank currency rates on travel money and international transfers.
- A flexible working environment
- Cycle to Work Scheme
- Enhanced Maternity & Paternity pay
- Season Ticket Loans
- x3 Annual Salary Life Assurance
- A flexible working environment

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Cycle to work scheme
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 3 years (preferred)

Work Location: One location



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