Head of CRM and Customer Insight
8 months ago
We are seeking a highly collaborative, experienced manager with excellent communications and stakeholder management skills to lead our newly formed CRM and Customer Insight function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the University and will take responsibility for the management of data, systems, processes, and management information which supports the student experience throughout the recruitment funnel.
This is an exciting opportunity to work with a range of colleagues to lead on the development, implementation, and continuous improvement of the University’s CRM system from the student recruitment and marketing perspective, ensuring that the CRM data is of excellent quality, accurate and available on a timely basis.You and your team will also ensure the University’s data and student journey and experience requirements are met, through identification of more streamlined and effective processes and developing a culture of continuous improvement.
The role requires previous experience of developing and implementing CRM solutions, as well as passion for higher education and experience of leading positively through change.
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.
-
Head of Customer Systems and Insight
7 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe are seeking a highly collaborative, experienced manager with excellent communications to lead our newly formed Customer Systems and Insight function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the University and will take responsibility...
-
CRM Co-ordinator
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeThis is an exciting opportunity to play an integral part in our CRM and Customer Insight team. We’re looking for someone with a high attention to detail and an innovative thinker, capable of making the most of our systems and services. You will have the opportunity to work across a range of areas, from mass communications, enquiries and lead generation,...
-
Data Insight Co-ordinator
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe’re looking for an enthusiastic and detail-oriented individual to join our CRM and Customer Insight team, working alongside a team of data and systems professionals to deliver a high-quality and innovative service to colleagues and the university. You will be key in supporting the team across a wide range of projects, with activities ranging from...
-
CRM Officer
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe are looking for an innovative thinker, with experience in making the most of the systems and solutions available, to drive our customer service goals and ensure benefits and best practices are felt by all areas of the service. This role will include supporting colleagues with the use of systems for managing enquiries, including understanding service...
-
CRM Officer
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeAre you an innovative thinker, with experience of making the most of the systems and solutions available? We're searching for someone with these skills to join our team. You'll have the opportunity to play a crucial role in putting in place solutions that help us achieve our strategic goals and inspire best practices across our services. You’ll be...
-
Administrator
1 day ago
Sheffield, United Kingdom Insight Full timeInsight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to...
-
Customer Service Advisor
6 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...
-
Customer Service Advisor
7 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...
-
Customer Service Advisor
7 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...
-
CRM Officer
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe’re looking for a dynamic and dedicated individual to join the Digital Enablement and Development team, based in Student Recruitment, Marketing and Admissions. This is an exciting opportunity to play a crucial role in improving the experience of our prospective students throughout their journey to study with us, providing a high level of customer...
-
Junior Data Operator
3 days ago
Sheffield, United Kingdom Insight Full time**Job Title**: CSP Business Analyst (entry level) **Job Function**: Cloud acceleration **Job Type**: Permanent **Emp type**: Full time **Location**: Sheffield **Are you looking for a role that allows you to gain experience in providing data analysis to a global technology business?** **Are you looking for a company that will invest in your career and...
-
Head of Customer Success
4 weeks ago
Sheffield, United Kingdom Nobul Resourcing Solutions Full timeHead of Customer SuccessElevate your career with an exciting opportunity in the EdTech industry! Our client are a globally recognised, award-winning company offering SaaS solutions that empower over 45,000 schools worldwide. They are looking to hire a Head of Customer Success and be part of a team transforming education through innovative professional...
-
Head of Data and Insights
7 months ago
Sheffield, United Kingdom Astrea Academy Trust Full timeAstrea Academy Trust is looking for a new Head of Data and Insights to join our brilliant and vibrant team. This is an exciting time to join us. We are on a shared mission to tackle historic disadvantage and look to do this through a knowledge-rich approach to curriculum and pedagogy. Across the organisation, we are looking to invest into the effective use...
-
Junior ISO Auditor
7 months ago
Sheffield, United Kingdom Insight Full time**Position Overview** The Associate ISO Auditor facilitates and ensures Insights ISO accreditations for quality, environmental, social and information security management systems across EMEA. The ISO Team are responsible for driving continous improvements to internal EMEA processes, procedures and systems to reduce operating costs and improve client...
-
Customer Acquisition Manager
1 week ago
Sheffield, Sheffield, United Kingdom Pivotal London Full timeAbout Pivotal LondonWe operate in the healthcare industry with a presence in primary care, dental & veterinary. Following successful funding rounds, we have ambitious growth plans.Job OverviewWe're seeking a Demand Generation Manager to join our marketing team. This newly created role offers the chance to shape the position and drive growth.As a key member...
-
Head of Product and Market Research
7 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe are seeking a highly collaborative, experienced manager with excellent communications and stakeholder management skills to lead our newly formed Product and Market Research function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the...
-
Head of Student Recruitment
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeAre you a HE student recruitment professional with a passion for delivering innovative events and excellent customer service? This role offers the opportunity to guide a team reshaping to bring together enquiries, events and customer service to ensure a fantastic customer experience throughout all touchpoints. You’ll lead and model the commitment to...
-
Part Time Customer Service Advisor
7 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...
-
Part Time Customer Service Advisor
6 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...
-
Head of Customer Success
4 weeks ago
Sheffield, UK, South Yorkshire, United Kingdom Nobul Resourcing Solutions Full timeHead of Customer SuccessElevate your career with an exciting opportunity in the EdTech industry! Our client are a globally recognised, award-winning company offering SaaS solutions that empower over 45,000 schools worldwide. They are looking to hire a Head of Customer Success and be part of a team transforming education through innovative professional...