Head of Student Recruitment

8 months ago


Sheffield, United Kingdom University of Sheffield Full time

Are you a HE student recruitment professional with a passion for delivering innovative events and excellent customer service? This role offers the opportunity to guide a team reshaping to bring together enquiries, events and customer service to ensure a fantastic customer experience throughout all touchpoints. You’ll lead and model the commitment to excellent customer service expected across your area and all recruitment and marketing activities. You’ll lead a team which plans and continually develops high-profile student recruitment-related events and a seamless enquiry handling service, looking at the best processes and systems to deliver this.

You are expected to confidently lead recruitment events that play a crucial role in the awareness raising of the University and impact the decision-making of prospective students alongside their influencers. The role will ensure high levels of customer service is delivered and maintained across the institution from pre-entry to registration. You will need the ability to embed new services into the wider team and ensure the smooth transition of the operational activities.

The role requires a passionate leader who takes calculated, insight-based risks with excellent communication and organisational skills and a passion for delivering quality customer service and creative activities. The post is part of a central team which includes a range of high-performing marketing, recruitment and events professionals. The team's vision is to create the best possible prospective student experience at every touchpoint in a collaborative and innovative way.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.



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