Head of Customer Systems and Insight
8 months ago
We are seeking a highly collaborative, experienced manager with excellent communications to lead our newly formed Customer Systems and Insight function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the University and will take responsibility for the management of data, systems, processes, and management information which supports the student experience throughout the recruitment funnel.
This is an exciting time to join, as we are about to embark on the development and implementation of a new University Customer Relationship Management (CRM) system from the student recruitment and marketing perspective. Working closely with the Head of Digital Enablement and Development, you will have a pivotal role in the successful implementation of the new CRM platform and ensuring our reporting needs can be met through the Data Warehouse and PowerBI, alongside delivering business as usual.
You and your team will also ensure the University’s data and student journey and experience requirements are met, through identification of more streamlined and effective processes and developing a culture of continuous improvement.
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.
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Head of CRM and Customer Insight
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe are seeking a highly collaborative, experienced manager with excellent communications and stakeholder management skills to lead our newly formed CRM and Customer Insight function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the University...
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Junior Data Operator
3 weeks ago
Sheffield, United Kingdom Insight Full time**Job Title**: CSP Business Analyst (entry level) **Job Function**: Cloud acceleration **Job Type**: Permanent **Emp type**: Full time **Location**: Sheffield **Are you looking for a role that allows you to gain experience in providing data analysis to a global technology business?** **Are you looking for a company that will invest in your career and...
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Head of Customer Services
2 weeks ago
Sheffield, United Kingdom University of Sheffield Full timeThe Head of Customer Services is a new role within Estates and Facilities Management. We are seeking a dynamic and high performing individual with a track record of success in working with a large and diverse range of stakeholders and customers. The postholder will be responsible for the EFM Helpdesk, the operation of the University’s work scheduling...
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Junior ISO Auditor
7 months ago
Sheffield, United Kingdom Insight Full time**Position Overview** The Associate ISO Auditor facilitates and ensures Insights ISO accreditations for quality, environmental, social and information security management systems across EMEA. The ISO Team are responsible for driving continous improvements to internal EMEA processes, procedures and systems to reduce operating costs and improve client...
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Head of IT Infrastructure and Systems
3 weeks ago
Sheffield, Sheffield, United Kingdom Millgate Computer Systems Ltd. Full timeJob Overview:Millgate Computer Systems Ltd. is seeking a highly skilled and experienced individual to lead its technology strategy and drive business growth. The ideal candidate will have a strong background in IT infrastructure, systems, and business intelligence, with excellent leadership and communication skills.About the Role:Develop and execute...
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Head of Student Recruitment
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeAre you a HE student recruitment professional with a passion for delivering innovative events and excellent customer service? This role offers the opportunity to guide a team reshaping to bring together enquiries, events and customer service to ensure a fantastic customer experience throughout all touchpoints. You’ll lead and model the commitment to...
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Internal Auditor
2 weeks ago
Sheffield, United Kingdom Insight Full timeWe are currently looking for an Internal Auditor to join us based from our Sheffield office. The role gives the successful applicant a great opportunity to develop within their role as well as being exposed to a number of different areas of the business. There will be a chance for occasional travel with the role covering EMEA. We need someone who is great at...
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Head of Business Systems
2 weeks ago
Sheffield, United Kingdom Fresh Full timeHere at Fresh, we have an exciting new career opportunity for a Head of Business Systems who ‘ll lead the systems team to provide support and reporting on Fresh Property Group’s (Fresh) core business system for the central employees and residential for rentproperties throughout the UK and Ireland. Having recently implemented Yardi as an end-to-end...
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Customer Service Advisor
7 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...
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Customer Service Advisor
7 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...
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Head of Data and Insights
7 months ago
Sheffield, United Kingdom Astrea Academy Trust Full timeAstrea Academy Trust is looking for a new Head of Data and Insights to join our brilliant and vibrant team. This is an exciting time to join us. We are on a shared mission to tackle historic disadvantage and look to do this through a knowledge-rich approach to curriculum and pedagogy. Across the organisation, we are looking to invest into the effective use...
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Sales Administrator
2 weeks ago
Sheffield, United Kingdom Insight Full timeSales Administrator Insight is currently seeking a Sales Administrator to join our team to work in a fast-paced environment! You will be required to go into the office at least 2-3 time per week to meet your amazing team, but will also be able to work from home. Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service...
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Head of Product and Market Research
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe are seeking a highly collaborative, experienced manager with excellent communications and stakeholder management skills to lead our newly formed Product and Market Research function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the...
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Administrator
2 weeks ago
Sheffield, United Kingdom Insight Full timeInsight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to...
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CRM Officer
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe are looking for an innovative thinker, with experience in making the most of the systems and solutions available, to drive our customer service goals and ensure benefits and best practices are felt by all areas of the service. This role will include supporting colleagues with the use of systems for managing enquiries, including understanding service...
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Outbound Dialer System Administrator
4 weeks ago
Sheffield, Sheffield, United Kingdom Insight International (UK) Ltd Full timeRole Overview:We are looking for a highly skilled Technical SME to join our operations team at Insight International (UK) Ltd. The successful candidate will be responsible for managing the Outbound Dialer function on cloud, ensuring seamless integration with our on-premise data storage solution.Responsibilities:Manage collections and agents daily call...
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Quality and Customer Response Officer
7 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operator (Hull & Lumo Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper...
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Part Time Customer Service Advisor
7 months ago
Sheffield, United Kingdom First Customer Contact Full time**Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...
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Safer Gambling Insight Analyst
3 weeks ago
Sheffield, United Kingdom The Rank Group Full time**Company Description** The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which,together with our existing Digital business, forms Rank Interactive. We...
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User Insight Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Department of Work & Pensions - Digital Full timeWe are looking for a talented User Insight Manager to join our team in DWP Digital. As a key member of our community of tech experts, you will play a vital role in designing and delivering digital solutions that meet the needs of nearly every person in the UK.The successful candidate will have a strong background in user research and experience in planning...