Current jobs related to Head of Customer Success - Sheffield - Nobul Resourcing Solutions
-
Head of Customer Success
3 weeks ago
Sheffield, United Kingdom The National College Full timeJob Title: Head of Customer SuccessJoin one of the world's leading EdTech companies, providing SaaS-based CPD to over 45,000 schools globally. Winning 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boasting a 4.7-star rating from over 100k reviews, The National College are globally recognised as a trailblazer in the EdTech...
-
Head of Customer Success
3 weeks ago
Sheffield, United Kingdom The National College Full timeJob Title: Head of Customer Success Join one of the world's leading EdTech companies, providing SaaS-based CPD to over 45,000 schools globally. Winning 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boasting a 4.7-star rating from over 100k reviews, The National College are globally recognised as a trailblazer in the EdTech...
-
Head of Customer Success
4 weeks ago
Sheffield, United Kingdom The National College Full timeJob Title: Head of Customer Success Join one of the world's leading EdTech companies, providing SaaS-based CPD to over 45,000 schools globally. Winning 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boasting a 4.7-star rating from over 100k reviews, The National College are globally recognised as a trailblazer in the EdTech...
-
Head of Customer Success Strategist
4 days ago
Sheffield, Sheffield, United Kingdom National Online Safety Full timeJob Title: Head of Customer Success Strategist Company Overview:National Online Safety is a leading EdTech company providing SaaS-based CPD to over 45,000 schools globally. We have a 7-star rating from over 100k reviews and are recognized as trailblazers in the EdTech space. Salary and Benefits:Estimated salary: £120,000 - £150,000 per annum. Competitive...
-
Head of Customer Systems and Insight
7 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe are seeking a highly collaborative, experienced manager with excellent communications to lead our newly formed Customer Systems and Insight function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the University and will take responsibility...
-
Customer Success Manager
1 day ago
Sheffield, United Kingdom HAWK BROWN RECRUITMENT LTD Full time**Customer Success Manager** **Sheffield - Remote/Field Based** **£30K - 35K per annum plus quarterly bonus** My client is seeking an experienced Customer Success Manager to join their regional team. The Customer Success Manager will be responsible for developing and maintaining excellent relationships with the customers to ensure they can achieve the...
-
Customer Success Manager
5 days ago
Sheffield, United Kingdom Elliot Marsh Full timeOur client has an exciting opportunity for a **Customer Success Manager - e-learning **to join the team. Location: Sheffield **Salary**: £30K per annum Are you a determined individual looking for an opportunity to develop your career? Are you looking to join a business with a really collaborative working culture? Are you a confident communicator who...
-
Customer Success S
4 weeks ago
Sheffield, United Kingdom The National College Full timeJob Title: Head of Customer Success Join one of the world's leading EdTech companies, providing SaaS-based CPD to over 45,000 schools globally. 7-star rating from over 100k reviews, The National College are globally recognised as a trailblazer in the EdTech space. We are in search of a seasoned and data driven Customer Success professional to join our...
-
Customer Success Executive
1 day ago
Sheffield, United Kingdom BDL Recruitment Ltd Full timeWe're looking for a talented Customer Success Executive to work for our client. If you can demonstrate that you're a passionate, driven individual who can manage multiple customers/clients at once, with an ability to demonstrate our clients product, then you could be exactly what they're looking for. - **The Role**: Reporting to the Head of Sales and based...
-
Customer Success Manager
3 days ago
Sheffield, United Kingdom Elliot Marsh Full timeOur client has an exciting opportunity for a **Customer Success Manager - Technology & Media Solutions **to join the team. Location: Sheffield or London Office with Hybrid Working (Anticipated Office based 2-3 days per week) **Salary**: £40,000 Basic + Additional Package **About The Company**: Our client offers products and services to a range of private...
-
Head of CRM and Customer Insight
8 months ago
Sheffield, United Kingdom University of Sheffield Full timeWe are seeking a highly collaborative, experienced manager with excellent communications and stakeholder management skills to lead our newly formed CRM and Customer Insight function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the University...
-
Customer Success Executive
5 days ago
Sheffield, United Kingdom Airship Services Ltd Full timeAirship have an exciting opportunity for a **Customer Success Executive **to join the team. Location: Sheffeld City Centre (5 mins walk from the train station) with opportunity for some remote working **Salary**: 21-23k pa dependent on experience **About Us**: Airship is an established SaaS (software as a service) company based in She eld. We have two...
-
Customer Success Advocate
2 weeks ago
Sheffield, Sheffield, United Kingdom Verus Recruitment Full time £22,000Customer Success Advocate PositionWe are seeking a highly motivated Customer Success Advocate to join our team in Sheffield. As a Customer Success Advocate, you will be responsible for delivering exceptional customer experiences, building strong relationships, and providing accurate solutions.The Key Responsibilities:Deliver outstanding customer service and...
-
Customer Success Specialist
1 week ago
Sheffield, Sheffield, United Kingdom Mayflower Recruitment Ltd Full timeKey ResponsibilitiesThe Customer Success Specialist will engage with customers and prospects via telephone, video conference, email, and LinkedIn, as well as face-to-face meetings.You will research sources for developing prospective customers or expanding to new groups in existing customers, and for information to determine their potential.A successful...
-
Head of Customer Service
5 days ago
Sheffield, United Kingdom Glu Recruit LTD Full time**Ref: 158** **Role:Head of Customer Service** **Salary: £45,000-£60,000** **Location: Sheffield** Our client is a team of 55 and the three founders are still fully involved and leading their continued growth. They are transitioning from a start-up to a scale-up environment and growing the team to enable continued success. They are a progressive SME...
-
Customer Success Executive
3 days ago
Sheffield, United Kingdom Stuart-Harris Recruitment Consultancy Full timeMy client an expanding technology business in Sheffield seeks a Customer Success Executive. This is a permanent, full time Monday to Friday hybrid role. The salary is up to £24,000 plus excellent benefits - pension, health care plan, life assurance. Reporting to a Manager, the key duties are: - Accurate set up of customer accounts - Holding handover...
-
Customer Success Director
4 days ago
Sheffield, Sheffield, United Kingdom National Online Safety Full timeJob Title:Customer Success Director Company Overview:National Online Safety is a global EdTech leader, serving over 45,000 schools worldwide. With a 7-star rating from over 100k reviews, we're revolutionizing education through transformative solutions. Salary and Benefits:Competitive compensation package (£120,000 - £150,000 per annum), plus comprehensive...
-
Customer Success Executive
3 days ago
Sheffield, United Kingdom DrumFIT International Ltd Full time**Who we are? Meet DrumFIT.** DrumFIT, the World’s Leading Cardio-Drumming program, is on a mission to encourage a fun, active lifestyle for kids of all ages and abilities. DrumFIT has been in the business of supplying great customer experiences since 2006! **Does this Describe you?** We are looking for a technical savvy Customer Success Rep who...
-
Customer Success Liaison
2 weeks ago
Sheffield, Sheffield, United Kingdom Gleeson Homes Careers Full timeAbout Gleeson Homes Careers">Gleeson Homes Careers is a leading provider of quality, low-cost homes. Our mission is to provide affordable housing solutions for those who need them most.">Job Requirements">We are seeking a highly skilled and motivated Customer Success Liaison to join our sales team. As a Customer Success Liaison, you will be responsible for...
-
Customer Success Strategist
3 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeCompany Overview:">The National College is a leading EdTech company that provides SaaS-based CPD to over 45,000 schools globally. With a 7-star rating from over 100k reviews, we are recognized as a trailblazer in the EdTech space.We are seeking an experienced Customer Success professional to join our team and shape our customer success strategy for over...
Head of Customer Success
4 weeks ago
Head of Customer Success
Elevate your career with an exciting opportunity in the EdTech industry Our client are a globally recognised, award-winning company offering SaaS solutions that empower over 45,000 schools worldwide. They are looking to hire a Head of Customer Success and be part of a team transforming education through innovative professional development and compliance tools.
We are seeking an experienced and data-driven Customer Success leader to spearhead our customer success initiatives for more than 16,000 schools. You will be instrumental in shaping strategies that ensure customer satisfaction, retention, and growth while maintaining churn below 8% annually.
Key Responsibilities
- Develop and execute strategic plans tailored to diverse revenue segments.
- Ensure best-in-class customer service and meet financial objectives.
- Drive Customer Success Qualified Lead (CSQL) generation and cross-sell opportunities.
- Lead, retain, and develop a talented team.
- Foster a supportive, commercially aware customer success approach integrated with commercial departments.
- Represent the customer in senior leadership forums and manage financial responsibilities.
- Oversee key customer journey departments, including implementation, support, and renewals.
- Establish, track, and report on key metrics and KPIs.
- Collaborate across departments to enhance customer experiences.
- Analyze data to drive product adoption and engagement.
- Streamline processes for effective use of resources.
- Accelerate the transition to a commercial approach focused on value creation.
- Support strategic initiatives and change management.
Skills & Requirements
- Extensive experience in SaaS.
- Proficient in managing large customer bases and data analysis.
- Experienced in implementing reporting methods and software applications.
- Skilled in handling segmented customer bases with varied ARR.
- Problem-solver with data-driven insights.
- Strategic thinker focused on operational excellence.
- Strong communicator and team leader.
- Commercially savvy with a passion for customer success.
- Adaptable in a fast-paced environment.
Benefits
- Hybrid working model with collaboration days at our Sheffield HQ.
- Contribute to a rapidly growing EdTech scale-up.
- Competitive benefits, including pension scheme, up to 38 days holiday allowance, life assurance, and wellness programs.
