Systems Administrator
3 weeks ago
Whilst core hours will be between Monday and Friday a flexible approach to working is required to support out of hours operations on an on call rota that will be agreed with the contract Stock and Systems manager.
This role offers a salary in the range of £24,000-27,000 (pa)
The role is to assist with IT escalation support for all incidents across the contract, and creating and implementing processes to support continuous improvement of the services provided by the Delivery Management System.
Duties and responsibilities:
- Acting as point of contact for any IT queries to do with DMS (Delivery Management System) and taking appropriate action
- Reporting and escalating all relevant information to stakeholders - Internal and external
- Working with internal colleagues, suppliers, and the client to support with IT issues
- Identifying different priorities and escalating them accordingly
- Communicating process changes to the on-call support team
- Actioning all incidents within the SLA, reporting, and escalating where appropriate
- Creating and implementing processes to continuously improve the system
- Progression and resolution of all incidents
- Assigning and maintaining access rights to Systems
- Chair regular meetings - Service manager and Central IT support
- Creating reports for various management on systems outputs
- Supporting/Covering MMS in the MMS colleague’s absence
- Update and maintain DMS tracking devices
Experience, skills and attributes:
- Communicating at all levels for a coherent IT outcome
- Experience of working with third party service providers to resolve issues
- Computer literate; Microsoft package
- Desirable experience: ServiceNow or other IT ticket systems
- Experience of working in a logistics role
Our Commitment:
Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.
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