Service Sales Administrator

2 weeks ago


Bridgwater, United Kingdom Monmouth Scientific Ltd Full time

We have an opportunity available for a **Service Sales Administrator** to join us based in **Bridgwater**. You will join us on a **full time, permanent basis** and in return, you will receive a **competitive salary.**

**Monmouth Scientific Limited**was established in 2004 and has been expanding ever since.Today we directly employ over 80 people, and as a member of The SDI Group, a PLC specialising in the Scientific industry, we are part of a larger groupof over 200 employees, which is growing rapidly.We have a very diverse but niche range of Fume Containment products, Clean Air systems and bespoke Air Handling equipment, which we install, calibrate, service and maintain all over the UK and ROI.

**Summary of duties and responsibilities of the Service Sales Administrator will include**:

- Providing efficient and professional support to the Company
- Representing Monmouth and promoting a positive, professional and courteous Company image at all times
- Achieving and maintaining excellent standards of knowledge for our principal products
- Providing a high level of support by dealing with all queries in an efficient, professional and timely manner, re-directing Customers to the appropriate member of staff where necessary
- Producing and processing Quotations for replacement parts and/or Filters, Servicing and Engineer call-outs
- Transferring or re-directing Customers to the relevant members of staff or to our website, and ensuring that any messages left are communicated to the relevant employee in an appropriate way
- Dealing with all Customer Orders, however received, and processing onto Sage with an accurate and reliable level of detail
- Providing Customer with ‘Order Acknowledgement’ and ‘Ts & Cs’ detailing key information regarding their Order
- Ensuring that Purchasing Department is provided with all relevant information, to enable the timely ordering of Filters and other parts

**Summary of duties and responsibilities of the Service Sales Administrator (Office) will include**:

- Assisting with external and internal enquiries in a timely manner, liaising with other Departments to help achieve Company objectives
- Covering additional duties in the absence of other team members, and assisting where necessary with any other adhoc duties, tasks and general Company activities deemed appropriate and necessary from time to time as we may reasonably expect or require (suchas Stocktake)
- Adhering to all health & safety policies and procedures issued by the Company at all times, in particular those related to ‘Manual Handling’ and ‘Display Screen Equipment’

**Essential key skills & personal attributes we are looking for in our Service Sales Administrator**:

- Good working knowledge of Sage 200 and Microsoft Office
- Excellent attention to detail and ability to work with a high level of accuracy, both written and typed
- Able to follow processes and quality-controlled standards of work, in line with Company procedures
- Able to work under pressure to meet deadlines, both alone and working in a team environment
- High personal standards, self-disciplined and pro-active, able to prioritise own workload with mínimal management supervision
- Proficient organisational skills, able to respond to continually changing business needs
- Willingness to work flexibly, with a calm, positive and motivational outlook to each task
- Personable nature, with confident and effective communication and listening skills, able to work closely with and engage employees and Customers at all levels

Please see our website for further details about this role and our Company.

If you think that you have the skills and experience to become our**Service Sales Administrator,**click **‘apply’** today to submit your CV and covering letter **detailing your salary expectations.**We’d love to hear from you

Applicants who demonstrate competency in the key selection criteria and most closely match our requirements will be short-listed for a brief telephone interview soon after the closing date.If you are successful at this first stage, you will be invitedto a more formal Interview at our Bridgwater Head Office.

**No Agencies please.


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