Claims Support Administrator

3 months ago


Liverpool, United Kingdom Davies Group Full time

The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit motor claims handling teams.

**Key Accountabilities**
- To pro-actively assist the pre-lit teams with a variety of tasks including:

- Monitoring inboxes
- Maintaining, reviewing and actioning spreadsheets, including Bulk BACS and supplier debt lists
- Completing new claim actions
- Assisting in reviewing of validate reports
- Reviewing and updating MI
- Monitor OIC Portal claims
- Undertaking MIAFTR & HPI checks
- Undertaking appropriate additional tasks provided by the Team Leader/DBUD
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- Ensure quality service standards and productivity levels are maintained to a high standard

**Essential Skills and Attributes**
- 12 months relevant admin / claims support experience
- Excellent attention to detail
- Strong organisational skills
- Good communication & telephone skills
- Able to use Excel
- Excellent client care and customer service skills
- Ability to manage volume workload via task management
- Ability to work as a team and independently

**Working Hours**:
35 hours per week Monday to Friday located in Liverpool

**Benefits**:

- Company pension
- Free parking
- On-site parking

Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our ‘Disruptive Thinking’ innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.

To find out more detail please follow the link below:


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