Claims Handler

4 weeks ago

Liverpool, United Kingdom Davies Group Full time

The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.

**Key Accountabilities**
- To pro-actively manage a caseload of complex motor claims to conclusion
- To continuously drive improvement in the service delivery to clients
- To continually adhere to client specific protocols and best practice
- To work closely with colleagues within the firm to deliver consistently high levels of service
- To support the firms values and policies in a professional manner
- To create accurate Claims Management System records
- Identify own training needs and to request appropriate training to meet own performance targets
- To work act as appoint of referral and to mentor more junior members of the team, to ensure quality, service standards and productivity levels are maintained to a high standard
- To air innovative ideas within the claims handling teams
- To offer a high level of client contact and to continually look at the work procedures to improve the service delivery to clients
- To act as an administrator and a main point of contact for allocated clients
- Sign off client monthly reports and complete any client specified tasks as required
- Where appropriate, attend client review meetings
- To undertake presentations to colleagues/clients at various levels in a manner which is motivational and sets expectations for quality and performance standards
- To assist with both internal & external auditing
- To undertake projects and to be able to deliver within agreed timescales
- To actively create a supportive and respectful working environment

**Essential Skills & Attributes**
- Technical Skills
- Highly develop knowledge of processes, systems and procedures
- Excellent technical knowledge motor claims
- A good level of competence in the use of various IT packages including Word, Excel and PowerPoint
- Excellent analytical skills
- Excellent problem solving skills
- Client Service Delivery
- Excellent understanding of client protocols
- Excellent understanding of ‘best practice’ and contribute to the development of it.
- To raise and offer solutions to all issues relating to client delivery
- To deliver presentations in a professional manner
- Team Leadership
- To possess and display high personal standards
- Actively promote a positive and professional attitude
- Developing leadership skills & qualities
- Good interpersonal skills
- High level of personal confidence
- Excellent analytical skills
- Excellent problem solving
- Drive to Achieve
- Flexible and willing to work outside normal office hours if necessary
- Able to work to targets and deadlines
- Able to support other team members meet targets and deadlines
- Challenge existing processes in a positive and constructive manner
- Delivering Change
- Be able to effect change
- An effective communicator at all levels
- Good influencing skills
- Client Development For Growth
- Good commercial awareness
- Good understanding client culture and requirements
- Positive input into enhancing our delivery of other services to our clients
- People Development
- Ownership of self development
- Assist in the development of individual claims handlers

**The Company**

Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our ‘Disruptive Thinking’ innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.

INDHP

**Salary**: £20,750.00-£25,000.00 per year

Work Location: Hybrid remote in Liverpool

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