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Administrator (Part Time)

4 months ago

Sheffield, United Kingdom Novus Property Solutions Full time

**Administrator - **Social Value (Part Time)**

**Based**: The role will be home based - working 18 hours per week over 3 to 4 days**

Our **Administrators **are the core and heart of our operational teams, through your great communication and efficient planning you will provide an essential administrative support to the operational office, supporting our Contract and Commercial Managers to focus on the day to day delivery for our clients and customers. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

**What’s in it for you?***
- Attractive salary & benefits to suit you
- 26 Days Hols & BH - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- We also offer our employees; Discounted Healthcare Scheme, Highstreet & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, any many more.

**An outline of your responsibilities** - **Administrator**
- Support with planning, managing, coordinating all Novus Social Value and Customer Service initiatives, incorporating these activities into an annual plan.
- Assist with managing and monitoring the Departments spend across the business
- Compilation and preparation of reports and presentation materials, background information for internal/external meeting, events and awards on topics related to Social Value and Customer Service. Ensuring Case Studies are up to date and shared effectively
- Assist with the management of Novus delivering on all Social Value & Customer Service commitments made through the tender process and client contract meetings.
- Support with employee engagement through the Social Value and Customer Service Programme.
- With the team manage and coordinate Social Value and Customer Service initiatives
- Processing of Novus Charitable donations.
- You will be required to communicate in person with all Stakeholders at all levels and areas of the business along with clients, customers, subcontractors and suppliers
- Supporting with the management of the Customer Liaison Team with the objective to play a key role in delivering on contract commitments.
- Act as an internal and external representative for Novus’ Responsible Business, Social Value and Customer Service Programme and Projects. This will involve aspects of marketing, Communication and P.R.
- Analyse and investigate claims, navigate the system to log them

**About you**

As a Social Value Administrator you will need to be highly organised, methodical and have confidence to communicate both verbally and in writing. A good level of computer skills is key, a lot of what you will be doing is centred around our inhouse computer systems, of course we will provide the training on our system, as part of your initial onboarding experience. Speaking of which we will dedicate the time throughout your first week with a great induction and onboarding plan to upskill you on our processes and procedures however, we are always open to new ideas and efficiencies so welcome your input as your make this role your own.

**A little bit about us**

**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 800 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.