Listing Officer

3 months ago

St Albans, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 310510**Salary**:

- £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- EO**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at ST ALBANS CROWN ST ALBANS, AL1 3JWAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Job Title: Listing Officer**

**Grade: EO**

**Overview**

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone.

Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently

**The key purpose of the role**
- Be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business.
- To assist in the delivery of performance against targets.
- Make practical use of Standard Operating Procedures (SOPs) and other continuous improvement tools.

**Key responsibilities**:
**Operations**
- To manage the deployment of listing resources and work to achieve the most effective/efficient use of resources, by setting team priorities and objectives so that performance targets are met.
- To maintain the court diary system, controlling and co-ordinating the allocation of work to courtrooms to secure optimum use of resources while minimising delay and wasted time.
- To work with other court teams to ensure that judicial resources are available to meet scheduled hearing dates.
- To work with the Judiciary and Legal Advisers in dealing with case adjournments, remit cases and other listing matters.
- To monitor and review listing practices to ensure the efficient and effective throughput of workload.
- To collect and collate relevant statistics including the annual return and produce regular reports for Managers.
- Deal with listing correspondence and enquiries.
- To take an active part in meetings across the Cluster and encourage effective channels of communication within the listing department and other areas of the Cluster.
- To assist in the implementation of consistent administrative practices, procedures and standards, identifying and implementing solutions to team problems.
- Set quality standards and regularly test them.
- Monitor key performance areas, analyse performance trends and ensure appropriate action is taken to build on strong performance and address areas of weakness.
- To conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
- Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
- Deputise for the Delivery Manager, as necessary.

**Team leadership**
- Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

**Processing and managing casework**
- Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.

**Calculations and analysis**
- Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.

**Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations**
- Liaise with the police, the Crown Prosecution Service, other criminal justice agencies and solicitors/barristers to maintain a smooth flow of work through the courts, considering the reasonable needs of court users.
- Maintain effective working relationships with the judiciary, supporting agencies, and voluntary user groups.
- Provide feedback to staff, judiciary and other stakeholders on performance measures and targets.
- Work with agencies to improve the level of service offered to users.
- Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
- Attend and contribute at User Group meetings

**Representation**
- Represent the function you have been assigned to at an operational level

**Specialisms**
- To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
- To provide specific functions as directed by line managemen

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