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Customer Service Administrator Apprentice

4 months ago

Southsea, United Kingdom Peta Ltd Full time

**About The Role**:
PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant, to recruit a Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of our business and based in one of our local branches. From here you will learn everything there is to know about how a successful merchant branch and kitchen & bathroom showroom is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development.

Elliotts love to invest in their staff; if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression.

**Training to be provided**:
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

**About the role**:
General duties of the Customer Service Administrator Apprentice will include:

- Learning about the products and services that we offer to our customers
- Assisting with invoicing and other administrative tasks
- Accurately taking messages and responding
- Supporting accurate stock control
- Working closely with various departments and offering support to other branches
- Supporting the branch in adhering to Health & Safety regulations
- Assisting with pricing and quoting on a range of materials and services
- Using various IT platforms such as Microsoft Outlook, Word and Excel as well as an internal system (IntactIQ) to input data and look up products to order via online catalogues

Training will be given on the tasks outlined above.

**Benefits**:

- Free parking
- Life insurance
- Annual profit share bonus
- 22 days annual leave plus 8 Bank Holidays
- Employee support helpline/services
- Proven track record of apprenticeship success and progression

**Info**:
**Essential skills**:
It is essential that the Business Administration Apprentice has strong communication skills, both verbal and written. It is also required that they:

- Have accurate numeracy skills when pricing and quoting; are able to understand measurements in discussions with customers
- Can look for solutions as well as offering assistance if faced with challenges
- Are friendly and personable with a positive approach to learning and work
- Have the drive and passion to succeed
- Are highly organised with a strong attention to detail
- Value career development and engage in continuous self-improvement
- Have a good sense of responsibility and strong work ethic
- Have 5 GCSE’s including maths and English with at least grade 4/C or above (or equivalent qualifications such as Functional Skills or Key Skills at Level 2)

**Desirable skills**:

- Some basic IT knowledge would be useful although training on internal systems will be given
- Have good judgement and be able to work on own initiative
- Teamworking skills: understanding that everyone has their part to play in the smooth running of day to day activities

**About Us**: Here at Elliotts, we’re clearly doing something right. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house. Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is.