Retail Customer Service Representative

6 months ago


West Derby, United Kingdom William Hill Full time

**Location**

Huyton, West Derby, Norris Green and Clubmoor

**Contract type**

Full-time

**Salary**

£10.50 rising to £10.90 upon successful completion of probation.

**Hours**

30
- People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work.- If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way**You will be responsible for**:

- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required

**Working Patterns**:

- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday

**What do you need to be successful?**
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

**What's in it for you?**
- We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

- **_Working hours_**: We’ve a range of full and part-time hours on offer.
- **_Compensation_**: We pay the National Living Wage as a minimum, not just to people aged over 25. What’s more, you can earn a quarterly performance bonus too.
- **_Holiday entitlement:_** You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
- **_Pension plan_**:We’ll match your pension contributions to 4%.
- **_Perks and discounts_**: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- **_Subsidised travel_**:For roles based in London, you’ll enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient, reduced cost commuting.
- **_Training and development_**: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

**What happens next?**

**Who are we?**
- With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 - and our Retail team sit right at the heart of our high-street experience.- Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.



  • Derby, Derby, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for Customer Service Representatives to join our team at beBee Professionals in Derby. As a key member of our team, you'll provide exceptional customer service and support.Key Responsibilities:Engage with customers, providing support and service.Participate in all aspects of the operational workflow.Collaborate with team members to meet and...


  • Derby, Derby, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Representative to join our retail team in Derby, United Kingdom, and provide exceptional customer experiences.About the JobThis role involves working in a fast-paced environment, greeting and assisting customers with product selection, operating the cash register, and maintaining the store's visual presentation and stock...


  • Derby, Derby, United Kingdom NEXT Full time

    About the OpportunityWe are excited to offer a unique opportunity for a Customer Service Representative to join our dynamic retail team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, resolving customer complaints, and promoting products to drive sales growth. In this role, you will have the...


  • West Midlands Combined Authority, United Kingdom RETAIL JOBS UK LIMITED Full time

    Job Overview: We are seeking a highly experienced Senior Customer Service Representative to join our team at RETAIL JOBS UK LIMITED. As a key member of our customer-facing team, you will be responsible for providing exceptional customer experiences and ensuring that all customers receive a positive and memorable shopping experience.About Our Store:Our store...


  • Derby, United Kingdom Flooring Direct Full time

    If talking and listening to people comes naturally, then why not join our growing customer service team and help us to deliver the very best service to our customers. Working within the Customer service department most of your time will be spent taking calls from our customers, absorbing what they tell you and then providing the right information. They...


  • Derby, Derby, United Kingdom Welcome Break Full time

    Job Title: Customer Service RepresentativeEstimated Salary: £11.60 per hour, plus up to £1 on-shift meal allowance (approx. £24,000 - £30,000 per annum)Job Type: PermanentWe are seeking a flexible and customer-focused individual to join our Forecourt team at Welcome Break.About the Role:Deliver exceptional customer service in a fast-paced environmentWork...


  • Derby, United Kingdom William Hill Full time

    **Location** Shardlow Road, Derby DE24 0JG **Contract type** Full-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 30 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the...


  • Derby, Derby, United Kingdom SSP Full time

    We are seeking a Customer Service Representative to join our team as a part-time employee. The ideal candidate will be responsible for providing excellent customer service, handling cash transactions accurately and efficiently, and maintaining a clean and welcoming environment.Key Responsibilities:Provide exceptional customer service in a fast-paced...


  • Derby, Derby, United Kingdom Tesco Partners Full time

    Job Title: Customer Service RepresentativeSalary: £18,000 - £20,000 per annum.About the Role:We are seeking a dedicated and passionate individual to join our team as a Customer Service Representative. As a key member of our store staff, you will be responsible for providing exceptional customer service, working closely with colleagues to achieve sales...


  • Derby, Derby, United Kingdom ASDA Full time

    Job TitleWe are seeking a Customer Service Representative to join our team at ASDA.Location and Work ScheduleThis is a part-time position with flexible working hours, including late and weekend shifts. The role requires you to be based in Derby.About the RoleAs a Customer Service Representative, you will play a key role in delivering excellent customer...


  • West Bromwich, United Kingdom Vibrant Foods Limited Full time

    **Customer Services Representative - Grocers** **Location -West Bromwich** **Duration - Full Time Permanent** **About us**: Vibrant Foods Ltd are a food manufacturer producing a range of pulses, spices, flours, and other Indian food ingredients. Vibrant Foods is a group of established south-east Asian brands; TRS, East End Foods, Fudco and Cofresh who...


  • West Bromwich, Sandwell, United Kingdom Utilita Energy Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our West Brom Retail Hub. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to customers through various channels, including face-to-face,...


  • West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £20,000 - £30,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in West Bromwich, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register...


  • Derby, Derby, United Kingdom Entain Group Full time

    Job Title: Retail Customer Service ManagerEntain Group is a leading provider of sports betting, gaming and interactive entertainment solutions.Key Responsibilities:Providing exceptional customer service to clients in a retail environment.Demonstrating products & betting terminals to customers, highlighting their features and benefits.Handling customer...


  • Derby, Derby, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have a strong ability to communicate effectively and resolve issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Provide accurate information about our products and...


  • Derby, Derby, United Kingdom Asda Stores Ltd Full time

    About the JobThis is an exciting opportunity to join Asda Stores Ltd as a customer service representative. As a key member of our team, you will work across various departments to ensure seamless operations and deliver an outstanding customer experience.With flexible working arrangements and a wide range of shift patterns available, this role offers the...


  • Derby, Derby, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Derby, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...


  • Derby, Derby, United Kingdom Brackenberry Full time

    We are seeking an experienced Customer Service Representative to join our team in Derby. The successful candidate will be responsible for handling calls and providing assistance to customers in emergency situations.Key Responsibilities:Responding to emergency calls, including lifting uninjured customers using specialist equipment providedCarrying out safe...


  • West Drayton, United Kingdom Associated Air Services Limited Full time

    Established in 1987, Associated Air Services has developed outstanding delivery and logistics solutions for the modern business environment. Being one of very few businesses within our industry that have remained independent, when you look behind the scenes at AAS you will find a dedicated team who take pride in finding simple solutions to complex problems...


  • Derby, Derby, United Kingdom Entain Group Full time

    Job DescriptionWe are seeking a highly motivated Retail Sales Associate to join our team. As a key member of our shop team, you will be responsible for delivering outstanding customer service, driving sales, and maintaining high shop standards.Take bets on a wide range of sports and events.Demonstrate our products & betting terminals to customers.Handle...