Technical Claims Team Leader

2 months ago

Birmingham, United Kingdom Allianz UK Full time

26801 | Customer Services & Claims | Professional | Non-Executive | Allianz UK | Full-Time | Permanent
- Are you on the look-out for a rewarding career?
- Do you enjoy leading people and working within a team?
- Are you interested in working for one of the world's leading insurance and financial services companies?

Then look no further Join our team as a Technical Claims Team Leader in our Motor Claims department in our Birmingham Trinity Park office. You’ll work closely with our people and customers, supporting development, setting direction and delivering on our priorities. Our values & People Attributes, set the aspiration for how each and every one of us will act. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

**What this role means to you**:
As a Technical Team Leader you will play a critical role in leading and motivating a team of claims handlers, delivering exceptional customer service whilst managing claims costs and life cycles. You will have a motor claims technical background, ideally in an end to end claims environment allowing you to coach best practice, support growth and development and also understand waste and barriers that prevent delivering what matters to our customers.- Have a 'can do' attitude, flexible approach, passionate about doing a good job
Strong organisational skills in order to prioritise a variety of work
Be digitally competent and able to embrace new upcoming technology
Proven coaching and leadership skills
- Be confident in analysing data to improve productivity and identify and fix barriers or blockers that delay or interrupt the customer journey
- Monitor, track and influence Key Performance Indicators and targets
- Be competent at HR processes and procedures
- Excellent communication and presentation skills with ability to influence relevant stakeholders

As an Allianz employee, you’ll not only be a part of a team providing crucial support where needed, but part of a much bigger community, stretching over more than 70 countries and therefore offering a multitude of learning and development opportunities.

**What will you receive in return?**
- Hybrid working pattern (with the requirement for full time attendance in the office during initial training)
- Enjoy 22 days annual leave (increasing with length of service) in addition to your bank holidays, and with the option to buy or sell additional hours/days
- An annual bonus scheme based on company and personal performance
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance for you and your family
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance and a Cycle to work Scheme)
- Generous pension contributions
- General allowance for personal development and supporting the community
- Free annual eye test and discount towards computer glasses (prescription dependent)

**Our Culture**

We are a strong global community that shares knowledge and experience and are committed to a culture where both people and performance, matter. We think being a great company to work for means more than just engaging our employees, being inclusive and enabling them to develop their careers. We think it also means supporting employees to be resilient during their work, and helping promote a healthy work and home life balance, making the business work stronger for both you and our customers

We recognise the importance of having a diverse, inclusive workforce that is made up of employees from different backgrounds. We believe that the difference in our people makes the difference to our business and we embrace the uniqueness of our employees because we understand the strength of our business lies in the diverse contributions everybody can make.

We believe in equality of opportunity and are committed to creating a fair environment where people can succeed regardless of race, gender, age, disability, religion, sexual orientation or ethnic background.

**About us**

Allianz UK is part of the Allianz Group - one of the leading financial services providers in the world. The Group has over 88 million customers and operates in over 70 countries.

In the UK, we offer a range of commercial and personal lines insurance products. We provide insurance for businesses, from sole traders to large commercial organisations which are sold through independent brokers.

We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead - interested in being part of the

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