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Liability Claims Team Leader

2 months ago

Birmingham, Birmingham, United Kingdom Aston Charles Full time
Job Overview

Aston Charles is seeking a seasoned Claims and Complaints Manager to lead our Liability Claims Team. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.

Key Responsibilities
  • Manage a team of Liability Claims Handlers, providing training, development, and coaching to ensure they are equipped to handle complex claims.
  • Allocate workloads and act as an escalation point for complaints, ensuring timely resolution and high-quality service.
  • Conduct file and audit checks to ensure compliance with industry standards and regulations.
  • Handle your own caseload of higher-value and complex claims, utilizing your expertise to deliver exceptional results.
Requirements
  • Expert knowledge of Liability claims, with a strong understanding of Public and Employers' Liability losses.
  • Proven managerial skills, with experience in leading teams and driving results.
  • Ability to create a friendly and supportive team environment, where colleagues thrive and work towards shared goals.
  • Dynamic and adaptable, with a willingness to challenge the status quo and drive innovation.
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues, clients, and stakeholders.
What We Offer
  • An attractive basic salary, negotiable based on experience.
  • A range of company benefits, including support towards professional qualifications.
  • The opportunity to work with a dynamic and growing company, with a strong focus on innovation and excellence.
  • A chance to be part of a team that values collaboration, creativity, and continuous improvement.