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Accommodation Office Team Leader
2 months ago
Team Leader (Claims Handling and Customer Service)
Permanent, Full-time (37 hours)
We're seeking an experienced claims handling professional to lead our team of claims coordinators in delivering exceptional service to our clients and their customers.
We're Evolution Claims Management, a leading provider of claims management services to home insurance companies. Our goal is to build trust with our clients and their customers by handling claims in a way that keeps them coming back year after year.
As a Team Leader, you will play a crucial role in ensuring Evolution Claims Management meets its promises to clients and their customers. Your responsibilities will include:
- Leading and managing a team of claims coordinators, developing their skills and knowledge to ensure high levels of performance and quality.
- Proactively managing and developing your team to optimize personal and team performance.
- Applying sound financial judgment to minimize claim spend and ensure tight control of fee spend.
- Meeting and exceeding measures of success, both in terms of Key Performance Indicators (KPIs) and in accordance with our clients' Service Level Agreement (SLA).
We're looking for a candidate with:
- Proven experience of leading teams in a technical claims environment, with a good working knowledge of the insurance industry.
- Strong management and relationship skills, to manage and motivate a team of claim coordinators.
- An ability to take a proactive approach to implementing best practice, demonstrating the confidence and personal presence necessary to bring about change that will improve processes and performance.
We offer:
- 24 days holiday (plus bank holidays and birthday day off)
- Pension
- Hybrid working