Support Advisor

3 days ago


King's Lynn, United Kingdom Goodman Masson Full time

We have a new and exciting opportunity for an enthusiastic **Support Advisor** to provide new or existing customers with housing related support to enable them to maintain their independence and sustain their tenancy, as well as working withexisting sheltered scheme managers to support the provision of an effective and empowering, person centered support service for sheltered housing residents.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk.

Today, we own and manage around 6,800 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles.

We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team.

Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

**Requirements**:

- Provide a person centered support service, both face to face in the office, over the phone and lone working in customers' homes, focusing on income maximisation, basic debt and welfare advice, and the identification and addressing of support needs to sustaintenancies
- Establish and accurately assess customers' financial situations through the use of the ‘Common Financial Statement' and budgeting planners, to provide direct money management advice as well as signpost to free money advice services and the tools available
- Formulate focused, outcome driven support action plans for sheltered tenants, which respond appropriately, and proportionality to the identified needs, in a way, which reflects the customers' needs, wishes and goals
- Deliver daily morning welfare calls to tenants as part of their support plans in line with their wishes and needs
- Demonstrate thorough understanding and compliance with data protection legislation when handling all customer data, working with vulnerable customers and sharing information appropriately with external partners

**KNOWLEDGE & EXPERIENCE**
- Proven experience within a customer service environment working for a housing provider, care provider or other public service organisation, including face-to-face interaction with customers
- Understanding of the role and scope of Social Housing providers, and access to these services
- Experience of paid employment or voluntary work in a support capacity
- Knowledge of the range of agencies involved in supporting vulnerable customers
- Minimum of 5 GCSE passes including English & Maths (A-C grades)
- Proven experience of working to achieve specific targets

**Benefits**
- £20,500 per annum
- Great Pension Scheme
- Full access to an Employee Assistance Program
- Customer focused, team working environment
- Employee discount perks
- 25 days holiday + bank holidays (rising to 30 days after 5 years)



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