Customer Support Advisor
3 days ago
We are looking for a number of **Customer Support Advisors** for our client to provide exceptional sales and administrative support to maintain a wow customer buying experience.
The role is based in Kings Lynn.
Shift duration: 08:00 - 17:00
**Salary**: 24000 p/a
**Skills/Attributes Required**
- Friendly disposition
- Personable
- Professional
- Ability to multi-task, prioritize and manage time effectively
- Demonstrating a can do attitude and tenacity of purpose.
**Education/Experience Required**:
- Competent Computer Skills - Outlook, Excel, Word, ERP & CRM Systems
- Proven success in previous Sales & Admin role
- Strong Phone handling Skills and active listening
- Excellent communication and presentation skills
- Attention to detail & Accuracy
**Responsibilities**:
- Develop and maintain a close relationship with the customers assigned to your sales silo.
- Providing dedicated support and assistance to your assigned Sales Account Manager.
- Answer incoming calls and responding to customer requirements promptly.
- Preparing customer quotations
- Handle the processing of Orders within the time limits
- Inform Clients of unforeseen delays or problems
- All quotations and information meticulously uploaded on ERP & CRM.
- All quotes and enquiries followed up through to order/ completion.
- Resolve account queries and chase overdue accounts.
- Drive outstanding customer service as per company standards. Give outstanding buying experience coupled with minimising costs within the company. Supporting Sales manager to ensure they are relieved of admin duties to ensure they have time to be sales focused.
PMP Recruitment Ltd, a trading division which is part of the Challenge-trg Group, is acting as an employment business in relation to this vacancy.
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