Tenancy Support Advisor

3 months ago

King's Lynn, United Kingdom Freebridge Community Housing Full time

We have an exciting opportunity for a Tenancy Support Advisor on a **9 month FTC **to provide new or existing customers with housing related support to enable them to maintain their independence and sustain their tenancy_,_ and to provide money management support and sign posting services directly to our customers to maximise income and increase financial inclusion.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are "free to be me". Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Working Together, Empowerment, Integrity, Customer Focus and Enthusiasm.

In line with our five-year strategy, which we are now in the second year of, we are looking to build 750 new homes by 2026 This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

**Please note this is a 9 month FTC.**

**Requirements**:

- Provide a customer focused support service, both face to face, in the office and in customers' homes, and over the phone, focusing on income maximisation, basic debt and welfare advice, and the identification and addressing of support needs to sustain tenancies
- Establish and maintain a comprehensive directory of local & national support networks and organisations relevant to the primary support needs of money and debt advice, mental health, physical disabilities, learning difficulties and welfare benefits, ensuring appropriate and timely referrals are made for customers where specialist support is required
- Work closely with colleagues to provide comprehensive support for new customers in setting up home, taking ownership for managing the furniture voucher scheme
- Develop and maintain close working relationships with key money advice charities to provide a comprehensive service for customers, facilitating appropriate referrals to specialist money advice services when the need for direct advice and assistance with debt solutions is identified
- Work closely with a range of colleagues across the business, including the Benefits Advisor and Energy Advisor to assist customers to understand their household budget and to identify ways to minimise expenditure, maximise income and increase savings

**Knowledge and Experience**
- Proven experience within a customer service environment working for a housing provider or other public service organisation, including face-to-face interaction with customers
- Understanding of the role and scope of Social Housing providers, and access to these services.
- Experience of paid employment or voluntary work in a support capacity
- Knowledge of the range of agencies involved in supporting vulnerable customers
- Minimum of 5 GCSE passes including English & Maths (A-C grades

**Benefits**
- **£22,149.00 FTE (9 month FTC)**:

- Great Pension Scheme
- Full access to an Employee Assistance Program
- Customer focused, team working environment
- Employee discount perks
- 25 days holiday + bank holidays (rising to 30 days after 5 years)

  • Tenancy Inspector

    3 months ago

    King's Lynn, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for a **Tenancy Inspector on a 12 month FTC **to** e**ncourage compliance with tenancy terms and conditions on estates, take appropriate enforcement action to deal with all breaches of tenancy including nuisance and anti-social behaviour occurring within housing properties or estates. We are passionate about empowering our...

  • Income Maximization Advisor

    4 weeks ago

    King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    About Freebridge Community Housing Freebridge Community Housing is a leading provider of housing in West Norfolk, dedicated to improving the lives of our customers and communities. We own and manage over 7,000 homes across the region, offering a range of services designed to support tenants and create thriving neighbourhoods. The Role: Income Advisor...

  • Customer Support Advisor

    4 months ago

    King's Lynn, United Kingdom 3Sixty Resourcing Ltd Full time

    **Customer Support Advisor** **Full time, Permanent** **Kings Lynn** **£Competitive + Excellent benefits** **Great opportunity working for a fantastic company with great benefits!** **In a nutshell** Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design...

  • Spares Advisor

    3 months ago

    King's Lynn, United Kingdom Libra Recruitment Full time

    My client based in Kings Lynn is looking for a Spares Advisor to join their business. My client is a large global organisation that is currently going through a period of growth and they are looking for someone to support their Service team across the UK. **Responsibilities of the Spares Advisor are**: - Answering telephone calls from customers and...

  • Parts Advisor

    4 months ago

    King's Lynn, United Kingdom Libra Recruitment Full time

    My client based in Kings Lynn is looking for a Parts Advisor to join their business. My client is a large global organisation that is currently going through a period of growth and they are looking for someone to support their Service team across the UK. **Responsibilities of the Parts Advisor are**: - Answering telephone calls from customers and...

  • Parts Advisor

    3 days ago

    King's Lynn, Norfolk, United Kingdom FORD & SLATER LIMITED Full time

    Join Our Team as a Parts Advisor at Ford & Slater LimitedWe are seeking a skilled and experienced Parts Advisor to join our team at Ford & Slater Limited, one of the UK's largest DAF Truck dealers. As a Parts Advisor, you will play a crucial role in ensuring our customers receive the best possible service and support.Key Responsibilities:Provide expert...

  • Parts Advisor

    3 days ago

    King's Lynn, Norfolk, United Kingdom FORD & SLATER LIMITED Full time

    Join Our Team as a Parts Advisor at Ford & Slater LimitedWe are seeking a skilled and experienced Parts Advisor to join our team at Ford & Slater Limited, one of the UK's largest DAF Truck dealers. As a Parts Advisor, you will play a crucial role in ensuring our customers receive the best possible service and support.Key Responsibilities:Provide expert...

  • Service Advisor

    3 months ago

    King's Lynn, United Kingdom Thurlow Nunn Full time

    We are currently recruiting a **Service Advisor** for our **King's Lynn** branch. The Service Advisor will greet all customers bringing their car in for service and repairs, confirm the booking details and progress the job through the workshop. The Service Advisor will keep customers up to date on the status of work being carried out, up sell additional...

  • Service Advisor

    4 months ago

    King's Lynn, United Kingdom Thurlow Nunn Full time

    An opportunity has arisen for a **Service Advisor** to join our **King's Lynn **branch to advise customers in relation to their vehicles’ service and repair needs, handling all enquiries and ensuring all issues are resolved in a timely manner. The Service Advisor will keep customers up to date on the status of work being carried out, pricing any...

  • Service Advisor

    4 months ago

    King's Lynn, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description **Customer Service Advisor** **Location**: Ford King's Lynn **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: up to £28000 Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support,...

  • Service Advisor

    4 months ago

    King's Lynn, United Kingdom EMG Motor Group Full time

    **Service Advisor - Automotive** EMG Kings Lynn **Working Hours** Monday to Friday: 8 AM - 6 PM Saturday (1 in 3): Morning Shift **About the Role** EMG Kings Lynn is part of Grainger Motor Group, the fastest growing family-owned dealer groups in the UK with 14 locations across the South and East Anglia. We are seeking an enthusiastic Service Advisor to...

  • Service Advisor

    4 months ago

    King's Lynn, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location**: Ford King's Lynn **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: up to £28000 Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...

  • Mortgage Advisor Trainee

    2 days ago

    King's Lynn, Norfolk, United Kingdom Countrywide Mortgage Services Full time

    Trainee Mortgage Advisor OpportunityCountrywide Mortgage Services, part of the Connells Group, is seeking a motivated and ambitious individual to join our team as a Trainee Mortgage Advisor. As a Trainee Mortgage Advisor, you will have the opportunity to develop your skills and knowledge in the mortgage industry, working closely with our experienced...

  • Mortgage Advisor Trainee

    2 days ago

    King's Lynn, Norfolk, United Kingdom Countrywide Mortgage Services Full time

    Trainee Mortgage Advisor OpportunityCountrywide Mortgage Services, part of the Connells Group, is seeking a motivated and ambitious individual to join our team as a Trainee Mortgage Advisor. As a Trainee Mortgage Advisor, you will have the opportunity to develop your skills and knowledge in the mortgage industry, working closely with our experienced...

  • Income Advisor

    1 week ago

    King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    {"title": "Income Advisor", "content": "Job SummaryWe are seeking a skilled Income Advisor to join our team at Freebridge Community Housing. As an Income Advisor, you will play a critical role in providing a comprehensive, customer-focused service to our customers, while maximizing income for the organization.Key Responsibilities:Provide a customer-focused...

  • Income Advisor

    1 week ago

    King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    {"title": "Income Advisor", "content": "Job SummaryWe are seeking a skilled Income Advisor to join our team at Freebridge Community Housing. As an Income Advisor, you will play a critical role in providing a comprehensive, customer-focused service to our customers, while maximizing income for the organization.Key Responsibilities:Provide a customer-focused...

  • Income Advisor

    4 months ago

    King's Lynn, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for an **Income Advisor (part time of 27 hours a week)** to effectively manage a case load of debt, providing a comprehensive, customer focused service to our customers whilst maximising income to Freebridge. We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity...

  • Parts Advisor

    4 months ago

    King's Lynn, United Kingdom Ben Burgess Full time

    _At Ben Burgess, we want to empower progress and sustainability in agriculture, construction, and groundscare industries, contributing to the development of thriving communities and preserving our environment for generations to come. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others through our unwavering commitment to...

  • No7 Advisor

    3 months ago

    King's Lynn, United Kingdom No.7 Boots Full time

    Kings Lynn, Hardwick Retail Park Part-Time Permanent - The salary for this role is £24,245.10 - £26,884.69 depending on location. - No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. - Who we are - Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek...

  • No7 Advisor

    3 months ago

    King's Lynn, United Kingdom Boots Full time

    Summary Job Reference: - 230106BR Kings Lynn, Hardwick Retail Park Permanent 30.5 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7,...